The Oakley Arms Reviews Summary

Staff Service

Pros:

• "the staff quickly, correctly and politely to attended to us on both occasions"
• "The staff were friendly, polite and welcoming"
• "Staff were brilliant in the service to them.,and to us all,so cheerful xx"
• "The man who served us we presume the manager had the best customer service skills, he was fantastic with the children and extremely tentative!"
• "Staff are courteous, pleasant and not overbearing"
• "All staff were friendly and even though it was busy non looked flustered and all helped out including managment."
• "The staff were attentive and helpful."

Cons:

• "Needs to improve on cleaning their glassware however. Had to return 2 drinks due to the glasses being dirty / lipstick marks on them."
• "Staff had little hosting skills, could do much better"
• "Staff not very attentive wasn't asked if food was ok. Hot drinks were not hot."
• "Would be better if they bring young childrens meals first instead of adults first! Our meals went rather cool while dealing with toddlers meals."
• "Only feedback would be the barman wasn't very friendly and the waitress didn't seem to have much time"
• "Service was okay."
• "Service is like a game of battleships... Hit and miss."

Food Quality

Pros:

• "Great food and fantastic surroundings."
• "Food was pretty good."
• "Great attention to detail with lots of nice quirks/ornaments/pictures around the pub/restaurant."
• "The food was absolutely gorgeous. Just unusual enough to be interesting, cooked well and presented with real care."
• "Food was fantastic especially the lamb."
• "Delicious Sunday roasts!"
• "The food was delicous and the staff were really friendly."

Cons:

• "but disappointed with Sunday lunch menu, no chicken so had to have the beef, far too much meat, the roasties were very pale and hard in the middle"
• "Food was nice and cooked well but we found it all over-seasoned"
• "the food is usually lovely and plentiful (especially the roast) but upon my last visit it, my meal was served on same size plate as a child's portion and I even had less chips than my 7 year old"
• "Food is very average though... Tea is unforgettable!"
• "While the food on the Christmas menu was good, the service was extremely poor."
• "Lost a star because the vegan meal wasn't great."
• "expensive mediocre food...tomato sauce bottles are filthy around the tops"

Ambiance and Setting

Pros:

• "The setting is absolutely stunning, so quiet aside from the water running in the nearby pool."
• "Beautiful little lake at the rear with terrace that looks like it would be perfect for a warm summers evening."
• "Beautiful garden with amazing views."
• "Set in beautiful surroundings with a large terrace area at the rear."
• "The grounds are lovely, peaceful and well lit, beautifully themed and decorated."
• "Location is beautiful and food brilliant."
• "Beautifully located pub with great views."

Cons:

• "The atmosphere wasn’t as is use to be and people were going in with printed T-shirts, jeans and trainers!! This is no longer a classy pub!"
• "The worst part was the total lack of atmosphere and warmth."
• "Sat down meal each myself and husband. suddenly place occupied with people in wellies together with dogs ...6 or more not on a leash. Then followed by families with 2 or more children running around.we were sat in middle of pub. NOISE ETC BEDLAM..quickly ate up.our expensive meal.paid and left Never again completely spoilt our trip.out for a meal.out."
• "The only negative is the awful colour of the lake. I really don't know why management insist of puting coloured DYE into the water💦 😔"
• "After spending most of our mealtime fending off an endless stream of excitable wasps, we'd had enough and took shelter in the main pub."
• "Only down side was they dimmed the lighting I think for birthday cake to be brought in but the lighting remained dim and added a little sulleness to the area."
• "Complete let down pre booked for valentines night, for them to call 10mins before our booking to tell us they can't cook hot food and will only be serving sandwiches/cold food"