Village Hotel Hull Reviews Summary

Staff and Service

Pros:

• "Impressed by the staff and attention to detail."
• "Most of the staff are friendly especially Taylor in the bar."
• "10 out of 10 for front of house Joshua, he's by far the best front of house ever."
• "The downstairs bar staff are very eager to help, serve, and laugh along with the very many jokes being told."
• "The staff were all extremely friendly and helpful from beginning to end."
• "Very Welcoming and extremely friendly Reception staff."
• "Staff very helpful and cleanliness is excellent."

Cons:

• "Although the staff have been good, the hotel has been unbearable."
• "The staff were very rude, especially the ones at the front desk."
• "Some staff were nice and pleasure to deal with, but the other half were grumpy and looked like they didn't want to be there."
• "When i went back to the bar for another drink i felt that i was interrupting the staff conversation."
• "Pool side the two women attendants were very rude."
• "The staff member who attended as the first aid was very swift in her response and very efficient."
• "Staff seem to be gormless."

Rooms and Cleanliness

Pros:

• "Rooms are great, the food was lovely and the pool area was amazing."
• "Had 2 lovely night bed and breakfast staff brilliant rooms clean and well maintained."
• "The bed was very comfy and the bedroom and bathroom were both clean."
• "Room was very clean and the bed was comfy."
• "The room was nice and clean and spacious."
• "Rooms are very clean and free hand wash, shampoo and body wash are available."
• "The rooms are nicely decorated and spotless."

Cons:

• "Room was OK, missing a few basic things like glasses or somewhere to put your case."
• "Bath plug was blocked with hair had to unblock it myself using my own Tweezers."
• "Walls around kettle and bin area were dirty, splattered with tea marks and other liquid dribbles."
• "Bedroom was very dirty and duvet cover had a tear in it."
• "The standard room was a good size with a really good tv and bed, but the shower was a bit worse for wear and looked grimey."
• "Room wasn't that clean had mold in the bathroom on the tiles tap on the sink was a struggle to get to work."
• "The black chair had hairs on it and lots of dust and the chair had stains on - so it didn’t feel welcoming to sit on."

Facilities and Amenities

Pros:

• "I accessed the gym and the swimming facilities which were all clean and spacious."
• "The gym and pool are great, the restaurant has some excellent dishes."
• "Great gym and sauna."
• "The hotel also had a nice gym, a pool and a restaurant."
• "The gym which was a great facility and the swimming pool is very well maintained."
• "Good bar with reasonable food too."
• "Great hotel with mahoosive gym, lots of parking."

Cons:

• "Gym is VERY busy in the evening."
• "Not once in this time did anyone come up to us and offer any drinks."
• "The Jacuzzi wasn't working and the swimming pool was half cordoned off for swimming lessons."
• "The pool area, changing rooms etc are quite run down and need money spending on them."
• "There is also a gym, indoor pool and sauna onsite which is fantastic!"
• "The Jacuzzi wasn't working."
• "The pool is the coldest I have been in my entire life."

Food and Dining

Pros:

• "Breakfast was good both times and the bar is good as well with a big tv."
• "Food was excellent."
• "Evening meal & breakfast was full of flavour and ample."
• "Morning breakfast self service. Very good selection of both hot and cold food."
• "Very tasty breakfast too!"
• "Breakfast was delicious and ample choice."
• "The food was terrific, freshly cooked and very tasty."

Cons:

• "Food was disgusting."
• "The desserts are once again small in portions and not refrigerated."
• "The meal (a set menu) was very underwhelming to say the least."
• "The restaurant we came in and the team just couldn't be bothered making cocktails was too much effort."
• "Fishfingers were old tasting and not pleasant."
• "The breakfast the following morning (help yourself buffet style) was greasy and mostly only Luke warm."
• "Dinner was very poor and greasy."