The Radford Bank Inn Stonehouse Reviews Summary

Food Quality

Pros:

• "Lovely food. Nice atmosphere."
• "The food was very tasty."
• "Food is always cooked fresh and generous portions."
• "Food has always been hot fresh and very yummy."
• "The carvery was beautiful and great value for money."
• "The food was lovely and the customer service was good too, I highly recommend it."
• "Food was good and service was within reasonable time with pleasant staff."

Cons:

• "Left over 'scrag end' of beef and pork, no turkey left and mushy veg."
• "Beef was extremely poor as it seemed to be the wrong meat for roasting as it was very tough."
• "The meat was carved so thin, it was see through."
• "Ordered a cheeseburger and can honestly say it's probably the worst burger I've ever had."
• "The pie which was hard, the veg was mushy and bland and the mash potato was rock hard."
• "The roast beef was as dry as sand paper the roast potatoes were burnt."
• "The food was terrible, like it had been sat there for a few hours."

Service

Pros:

• "Staff was helpful and polite."
• "The staff were friendly and welcoming."
• "Staff were attentive and great."
• "Service by Megan was excellent very friendly and professional."
• "The staff are always lovely."
• "Service was swift and efficient. Staff were attentive."
• "The waiter service is excellent and the Staff, friendly to chat with."

Cons:

• "Tried popping in for a drink last night an hour before closing to be told they had finished."
• "The waiting staff didn’t seem that bothered at all and not the remote bit of compensation offered."
• "No one was there to greet you on entry, the female at the bar was not particularly friendly or engaging."
• "Staff wasn’t helpful either."
• "Staff were not very pleasent at all, more of we cannot be bothered."
• "Really not happy with the service either sat at the bar for about 10 mins staff didn’t really care about what was going on around them."
• "The service was extremely slow throughout our experience."

Cleanliness

Pros:

• "Everywhere is clean and tidy."
• "It's very always clean and the ambiance is pleasant."
• "The place was well kept and tidy. The outside had a nice beer garden to the rear, overlooking the local canal."
• "The pub itself was clean and tidy, had sports on the TV's and had a variety of typical pub entertainment."
• "In the summer heatwave you can find a really cool spot to sit in the basement adjacent to the back beer garden."

Cons:

• "All 3 cubicles were over flowed, some with floating poo."
• "The ladies toilets need a good clean especially in the corners of the cubicles, overall the cleaning standards have gone down."
• "The entrance to the ladies reeked of urine with a massive wet stain on the floor."
• "Sticky tables that obviously don't get cleaned very well."
• "Tables both inside and outside were dirty."
• "The toilet were disgusting and not usable."
• "Also where the sauces were stored needed a good clean down."

Ambiance

Pros:

• "Perfect location for visiting whilst on the canal, little kids play area and a good size beer garden with plenty of tables."
• "The back gardens are nice, with a small children’s playground and plenty of shade from umbrellas."
• "It's next to the canal and has a nice outdoor seating area with a decent play park for the kids."
• "The place is also very cosy with a nice garden with umbrellas if you want to stay outside."
• "Lovely location and atmosphere."

Cons:

• "One star taken off as it's very dark inside which I don't find all that inviting despite a recent refurb."
• "The actual restaurant is very run down."
• "Place itself, very dull and uninviting."
• "The restaurant was cold, too."
• "This pub is very dated, with many chairs in need of restoration!"

Value

Pros:

• "Many visits here have provided me with excellent value, given that it's a budget restaurant."
• "Great carvery, there is plenty other food to choose from."
• "It is worth downloading the app because you get offers and discounts that make worthwhile."
• "Food is excellent value with a roast being served every day (help yourself)."
• "It was excellent value as included party bags as well and the bottomless ice-cream went down a treat!"
• "Great value for money as well."
• "Everyone said their food was really nice and £13 for a three course meal is a bargain."

Cons:

• "The two portion of chips were good sized and tasty."
• "The cost of 2 soft drinks was crazy."
• "We were charged £2.80 for a large blackcurrant squash and the server was told she measured too much, there was barely any flavour."
• "No longer the value that this place used to be, it was almost empty no ques like there used to be."
• "Very disappointing carvery. No roast potatoes replaced with chips instead and Yorkshire pudding ran out had to wait for more."
• "The carvery however wasn't so good. It all tasted frozen except the meat."
• "The thick horrid chemical gravy ruined the lot."