The Trocadero Reviews Summary

Service

Pros:

• "Good social distancing in place and well explained by Mark when you enter."
• "Been going to this pub regularly since I started at university in September, all of the staff are very friendly and always serve me quickly and always polite towards me."
• "Staff working that evening were incredible and friendly."
• "The staff were friendly and overall a great experience."
• "All staff members were great and Bella went above and beyond for us."
• "Staff were friendly and helpful especially on such a busy day."
• "I was looked after by Sam and Ryan who had such great chemistry and really looked like they enjoyed working there!"

Cons:

• "Very disappointed with our service last night... her attitude was curt at the least."
• "Will never use this pub again bar staff and manager are shocking apparently if you have the audacity to be crying when you enter this pub your drunk and shouldn't be served no compassion and dont deserve your custom."
• "Glancing at me like an annoying pest, -End of the conversation-"
• "Found the bar-staff to be quiet rude, more interested in their personal conversations than engaging with patrons."
• "The female member of staff working on Sunday wasn’t nice at all."
• "Came here today 12/6/18 after a visit to the hospital for a much needed drink & a meal, food was lovely but the barman left a lot to be desiredone, after going to the bar & being met with what do you want, I ordered drinks & food, when the food arrived it was just thrown down on the table, would it be beyond the staff to have a nice word & a smile instructions of looking surly & having a face like thunder? ????"
• "I've visited the pub today. The host was really rude from the very beginning."

Accessibility

Pros:

• "Toilets are located downstairs and easy to get to."
• "Toilets were also clean and a good size."
• "The troc was always let down by the toilets, now bigger and cleaner."
• "Toilets have always been clean."

Cons:

• "No accessible for those with mobility issues."
• "The only issue is the toilets are quite dark near the stalls which may be difficult for those who have difficulty with their vision."
• "We are in our 50's and 60's !! The entire floor in the gents toilets had an inch of water on it."
• "Bathrooms were a disgusting state."
• "But dear oh dear, the Gents!...smelt like an open sewer- drainage problems? channel blocks? air freshener/....don't know but not good enough- 'nobody monitoring,-a sunday afternoon- whats it going to be like on a hot, busy, summer day?'"
• "My only gripe would be that the toilets could do with better maintenance and perhaps a refurbish."

Atmosphere

Pros:

• "Can't fault this place! Absolutely wonderful place to go, with lovely decor, super friendly staff, fast service, great location and atmosphere, food and drinks are amazing... would rate higher than 5* if I could!"
• "Has a stunning decor and a great atmosphere, will definitely return sooner!"
• "The atmosphere and staff in this place are top notch, everyone friendly and just a great pub overall."
• "Great atmosphere. Very busy. Excellent service."
• "Brilliant location and nice atmosphere."
• "The place has a great vibe, especially on match days!"
• "Good atmosphere."