Sheldon Hall Stonehouse Reviews Summary

Customer Service

Pros:

• "Stacey catered to our every need including clearing the table quickly."
• "Our waitress Grace B was very attentive and very understanding about my allergies."
• "Rubi was fantastic and kept us informed, was polite and helpful."
• "The staff were amazing asking if all was ok and could they be of assistance just ask."
• "The staff were excellent. 3 of our party are disabled, the staff were most attentive."
• "Every member of staff was fantastic and friendly."
• "The staff, well they are absolutely awesome."

Cons:

• "A male then walked past and turned around to my 3 year old autistic son and told him to “stop doing that” multiple times."
• "Worst experience I’ve ever had absolutely disgusting service staff have no regard for customer service and look as miserable as sin."
• "We want last night with a party of 12, 11/2/2023, we were met at the door by a very rude and off hand woman."
• "Had to wait 20 minutes to be served and then met probably the rudest so called bar person named Kyle."
• "We were put in a side room and had to remind waiting staff we were in there."
• "Spending money with staff that are rude and lazy."
• "So came back 9 months later, the staff are rude."

Food Quality

Pros:

• "Lovely food well presented too, plenty of choice & good customer service."
• "It's the best I've ever tasted!! Succulent meats and the veg/Yorkshires and everything else done to perfection."
• "The food was really good even though they were so busy."
• "The food was excellent, 2 of our party are vegetarian & they said how tasty their food was."
• "The Carvery was an exceptional experience. Sooooo tasty!!!"
• "The food is always delicious and hot."
• "The food was fresh and tasted fab, all full fed happy family."

Cons:

• "The waffle dessert was hard. Couldn't get the spoon through the middle of it."
• "The food was terrible very cold veg were raw and I couldn't even chew the meat."
• "Food was average for a carvery."
• "Carvery was awful we normally go once a fortnight."
• "Carvery was disgraceful with the carcass of what was once a Turkey."
• "All veg was cold and hard and crispy, the mash was hard and crispy on top, there wasn't much selection of vegetables and they all tasted like they had been microwaved."
• "Meal was disgusting the meat was dry and cut very thick, veg tasteless, Yorkshire puddings hard as rock and the gravy was thick as pudding what a waste of money."

Facility Cleanliness & Maintenance

Pros:

• "We were given a lovely room just right for our family and friends."
• "The building is a large manor house, great parking and easy to find."
• "Lovely building and the refurbishment looks fresh and very clean."
• "Very clean and big car park with seating outside with a beautiful view."
• "The place was lovely and clean."
• "Really nice location, lots of seating options and very friendly staff."
• "Lovely surroundings with a nice green lawned area."

Cons:

• "The inside of the building needed a good coat of paint as the room looked very tired."
• "The booth we sat in the chairs were absolutely filthy I felt dirty sitting there."
• "Sat on a chair and the top wasn’t attached and then changed to another seat to find out it was totally soaking."
• "Unfortunately the restaurant was very dust and had quite a few cob webs around."
• "1 downfall was being the ladies toilets 3 cubicles only 1 had toilet roll."
• "No Yorkshire puddings. They said when they were ready they would bring them to us. Didn't happen."
• "By time my 3 year olds food came out we had already finished eating, we had only ordered a pizza but it was absolutely vile like eating a tasteless dry biscuit."