The Square Peg - JD Wetherspoon Reviews Summary

Service

Pros:

• "The staff handled them exceptionally well. Refill on hot drinks top class."
• "Staff were extremely lovely and helpful dealing with a minor incident with some drunkards, especially Megan and whoever the manager on the evening of the 24th."
• "The service is of a really high standard and we enjoy sitting in the booths and ordering our drinks via the app on the table."
• "A genuinely lovely team of people who despite putting up with a lot of nonsense from the occasional idiot who wants to ruin everyone's evening, continue to deliver excellent service to the customers."
• "Really nice and friendly staff (especially the lady whom it was her first night)."
• "The staff were absolutely lovely."
• "Staff very friendly and nothing too much trouble."

Cons:

• "Dreadful place where staff are in short supply."
• "Appalling service today had to get my own drinks ordered via the app as they didn’t come and was sat there."
• "The person at the till taking the order not once used any manners."
• "They were both extremely incompetent"
• "The staff can sometimes be rude and discriminate."
• "Absolutely appalling service!!!"
• "Staff wonder around in a dream, trouble getting served"

Cleanliness

Pros:

• "The toilets were alright, very basic, but clean."
• "Apart from a handful of people tucking into breakfast, the small army of staff were busy ensuring the whole place was spotless and tidy."
• "All facilities were cleaned to a high standard with comfortable spacing around the whole establishment."
• "The team were very friendly and working hard on the floor to keep the tables clean."
• "Toilets are clean."
• "Recently interior rebuilt and toilets improved."
• "The facilities are clean and easily accessible."

Cons:

• "It was very challenging to get a coffee, machine not working"
• "The tables were not cleared of dirty plates and glasses."
• "Very busy. Sticky floors and tables. Masses of dirty glasses on the bar."
• "Service a bit slow and nothing cleaned on the tables so everything was a bit dirty and sticky."
• "The only thing I don't like are the toilets are dirty! with urine splashed all over the floor."
• "The inside area smells like sweat and it’s really noisy and loud."
• "Grubby place. Extremely dirty tables, carpets and poor service."

Atmosphere

Pros:

• "The atmosphere was lively and everyone seemed to be enjoying themselves."
• "nice buzz in the place"
• "Great pub and atmosphere, definitely recommend."
• "The atmosphere is a what I call a family time due to shoppers taking there children."
• "It had a really happy vibes about the place!"
• "Most of the time there is a good atmosphere and everyone just wants to have a good time."
• "A lovely atmosphere as usual and very friendly people."

Cons:

• "Doesn't attract the best crowds."
• "Not located in a particularly nice place. Very convenient but often surrounded by weirdos."
• "Very lively atmosphere but usually very loud, so difficult to have a conversation."
• "Some very strange people here."
• "As for atmosphere all I could hear was chavs laughing loud."
• "Utterly bereft of any kind of atmosphere"
• "This place is very popular and it gets quite noisy. Not somewhere for a quiet moment."

Value

Pros:

• "Fish and chips and beer for £8 can't beat that, *****"
• "Good value too."
• "Food and drink is good for the price."
• "Food is excellent value and I would definitely visit again if I was in that part of Birmingham city centre."
• "Most important is reasonable price, especially providing an afternoon tea deal for Monday to Friday"
• "Drinks are super cheap as expected as it's a wetherspoons."
• "Great food, great service, great prices."

Cons:

• "Feels like it could do with some TLC inside, staff were very friendly however but the food was lacking some love."
• "the food quality is becoming very poor."
• "Food brought to the table quickly but overall quality reflected the price paid."
• "Food/drinks easy to order on app which came straight to table to save queueing at bar, went for 3 small plates for £15, included small pizza, bowl of chips and nachos, it wasn't good value."
• "The food was cold, meal one."
• "Food wasn't good either, microwaved lasagne and over cooked chips."
• "It’s clear the food is simply made for profit, being amongst the worst quality food I’ve ever tasted outside of a Virgin train snack shop."