Address: Leisure Wy, High Rd, London N12 0QZ, United Kingdom
Phone: +442084922250
Rating: 3.9
based on 319 reviews.
Customer Service
Pros:
"From the minute we walked in we were greeted by staff (namely Elizabeth) on the front desk who took the time to show us around and was incredibly welcoming."
"Eanes and Liv at reception are exceptional people, very friendly, just love them!!"
"Ali was exceptionally caring, kind, and informative."
"Jenny was very cheerful, greeted us with a smile and showed us around."
"Ali is so welcoming friendly and approachable, And gives 100% customer service and more."
"Anthony the receptionist was super welcoming and friendly when I arrived."
"Staff are so friendly and helpful, especially Carole."
Cons:
"4 days and no response via email from them. Embarrassing."
"Neither the staff nor the manager showed any inclination to acknowledge, let alone rectify, the wrong that had occurred."
"Honestly, I have never in my entire life experienced such bad (or non-existent) customer service."
"I honestly don’t understand why the staff is so poorly trained and don’t have an understanding of what good customer service means."
"Money-grabbing disrespectful thieves."
"Terrible experience and staff were not friendly."
"Such behavior is highly unprofessional and shameful."
Facilities
Pros:
"The recently refurbished spa is also amazing - equivalent to the quality you’d expect from a hotel & spa break."
"This club really has it all, from a huge top of the range gym, indoor and outdoor pool plus the most amazing spa retreat."
"The facilities are on another level."
"The gym is clean and doesn’t smell gross."
"The pools are always the perfect temperature."
"The Spa was really nicely made and clean, equipment was well kept and tidy which I like."
"Although on the expensive side, this club is excellent for swimmers, with a 25m outdoor pool and a 20m indoor pool."
Cons:
"Gym floor always a state, see photos, weights are never put back."
"Plus few indoor courts are leaking from the ceilings and the steel beams pad protections are damaged."
"The gym is overcrowded - you can never use what you want to."
"Family changing room was dirty and the pool water burns my eyes so much that tears flowed from my eyes for hours."
"The saunas/steam rooms in the Spa area seem to never really be hot."
"The spa area was unkempt, with dirty towels and used equipment left lying around."
"The spa feels dirty, 9 people to a small sauna room, hair and dirt in the plunge pool."
Membership & Pricing
Pros:
"Been a member for 32 years it’s my happy place."
"Since signing up, david lloyd has helped me and my daughter so much especially since covid, we love spending our days there."
"We just joined DL Finchley and couldn’t have been happier with the service and enrollment process."
"The food was served fast and was reasonably priced for the portion sizes."
"I love being able to leave my children with the trustworthy staff running the Kids Classes at DLFinchley."
"I particularly enjoyed Neelai’s cycle class it rejuvenated my energy with his positive attitude, fun class and technical knowledge."
"Very good classes here at Finchley DL in particular Lavinia she’s a machine!"
Cons:
"This is an underhanded and sneaky way of informing us about your membership fee increases."
"Even more galling when you know that others are paying cheaper rates for the same membership type, meaning I am effectively subsidising them."
"Less than 30 days notice of the 39.5% price increase is given, and if you wish to cancel your membership, you need to provide them with 3 months' notice."
"David Lloyd just increased my monthly membership fee from £97 to £136 a month."
"Monthly membership fee increased by £40 one month after joining and no one even mentioned that during the sign up process."
"The membership price is increasing for the second time this year despite being a long-term club member and not freezing my membership during covid."
"The price is so overpriced and keeps increasing as the months go by which is not fair at all."