Third Space Marylebone Reviews Summary

Facilities

Pros:

• "There's a wide variety of great classes with great trainers."
• "Changing rooms are super clean with towels, hair dryer, curler, straighter and many more."
• "The standard of hygiene and cleanliness is very high."
• "Well equipped gym space alongside a full timetable of classes."
• "The gym has top-of-the-line equipment and now with the refurbished changing rooms."
• "Awesome equipment and facilities."
• "All classes included with membership (HIIT, yoga, barre core, you name it), high quality instructors, and wonderful changing rooms."

Cons:

• "Small and crowded space."
• "No leg press, no hack squat, only 2 squat racks and one smith machine."
• "It is far too small for the number of people who use it."
• "The gym is under refurbishment, therefore temporary changing rooms and sauna out of service."
• "Swimming pool area is mediocre, free weights area small - facilities are limited."
• "The space is incredibly small making it very difficult to enjoy the amenities of the club."
• "Overall, not much resistance training equipment."

Staff and Personal Trainers

Pros:

• "Dimitri really made a huge difference in my fitness level and health."
• "The PT team are very much best in class and great motivators."
• "Egle has a very unique and effective approach where she assesses her clients and identifies specific areas of weakness."
• "John is the best PT you can wish for and all employees I have encountered have been friendly and great."
• "Roland Gavin, a dedicated, well knowledged and a really kind person."
• "The team could not be more accommodating, happy to help and always super-friendly and polite."
• "They staff are top notch as well. They really make you feel at home."

Cons:

• "Very disappointed with Third Space after 4 years member in Canary Wartf, I would you like the to try the gym in Marlebone as I changed offices and have few days passes left. They not allowed me to use. Very disappointed with your customer service."
• "Awful experience with Third Space Marylebone from start to finish."
• "Management - Incompetent, unprofessional, ripoff gym under the logo of Premium service."
• "Once I spoke to the head of the team (management) it made sense why the team are the way they are, unprofessional and arrogant."
• "The reception team didn't care much."
• "We are receiving NO communication at all about any issues or closures at that club."
• "This gym is only interested in your money."

Cleanliness and Maintenance

Pros:

• "The changing rooms. As there is a spa joined to the gym, the lighting and music ambiance in the changing rooms is calming."
• "Really enjoy third space Marylebone, lots of regular faces and large changing rooms. Good range of classes."
• "The gym really take care of their members and I feel they handled lockdown situation very well."
• "Gym overall has a premium feel and is kept exceptionally and consistently clean by a marvellous housekeeping team."
• "The whole place is spotless."
• "The changing rooms are always spotless."
• "Every care is taken to ensure all areas of the club are very clean and comfortable."

Cons:

• "The hall, locker rooms and showers are very dirty."
• "I wish the place were a bit cleaner, specifically the stairwells."
• "The carpet on the stairs was incredibly dirty and the organisation was just awkward."
• "The staff dries rags, which wiped the walls, in swimwear dryers."
• "For almost a week I wasn't able to book any class as every time I tried, the classes were fully booked already."
• "This place needs a handyman to snag all the dilapidations."
• "However, the gym is under refurbishment... but still charging £180 a month."

Community and Atmosphere

Pros:

• "I could not be happier with Third Space as my London health club."
• "This is one of my favourite spots in London."
• "Think of everything you want from a gym experience and that’s 'Third Space'."
• "I have been a member of Third Space for over 5-years and it is the perfect place to train, unwind and feel that your working out experience is actually a real treat and something to look forward too."
• "Such a unique gym in terms of the atmosphere and facilities."
• "Did I mention how nice everyone is there? All of the staff, from reception to the trainers to the cleaners, they are all so lovely and there is a real family vibe there."
• "It is the atmosphere at this gym that is its most attractive feature; very welcoming and relaxed."

Cons:

• "Actively looking for another gym."
• "Recommend anywhere else."
• "Tiny and complete waste of money."
• "Still appalled at the cost of this and the service."
• "All pool classes with Tom have now been cancelled despite the pool being heavily under-utilised."
• "When I came to this gym four years ago, it was great. Now I had to look for a new place, because the quality has significantly decreased."
• "For £180/month you could question your ROI and perhaps take a look at alternatives."