Fitness First Reviews Summary

Staff and Service

Pros:

• "Each staff member was welcoming & professional."
• "Everyone at the gym was very friendly and welcoming."
• "The trainers are extremely friendly and motivating."
• "Staff is very caring and take care of any issue you need help with."
• "Super friendly staff, especially Farhan who is so incredibly helpful & personable whenever I see him."
• "Great staff Shay looked after me while I was in the gym she was very polite."
• "The staff were really helpful, friendly, and supported the event and the participants throughout the day."

Cons:

• "The membership services of this organisation is one of the worst I've ever encountered."
• "Be careful if you want to cancel membership....they say you have to give them a calendar month..bit sneaky."
• "I am very angry and disappointed at the way some staff treat customers here."
• "This gym is a disgrace compared to all other gyms I have been with staff wise."
• "Some Personal Trainers are not too friendly and seem quite arrogant."
• "Never been so humiliated…. Never coming back people like this shouldn’t work with others."
• "The fitness instructors are always grumpy possibly don't get paid well."

Cleanliness and Maintenance

Pros:

• "The gym was clean pool was nice so 10/10!!!!"
• "The gym is always spotless and there is plenty of equipment for everyone, as well as ample space to stretch, even when it’s busy."
• "Showers are lovely, with nice wooden floors and kept clean."
• "The gym is spacious and clean."
• "The space is huge and clean, the locker rooms are clean."
• "The cleaning staff are also great, they keep it nice and clean and they're polite guys."
• "The changing rooms are immaculate and plenty of services."

Cons:

• "I noticed the presence of mold in the pool area, which raises concerns about hygiene and maintenance."
• "If something is broken expect it to be broken for 2-3 weeks or more."
• "Gym has everything you need in terms of equipment but I can’t get over how dirty it is."
• "Changing rooms and equipment not cleaned often enough."
• "The steam room is just a little warm and smells bad most the time and gets slimy on the floor so it doesn’t seem to be cleaned everyday."
• "The bathrooms, the floors, all of the equipment is covered in sweat and there never seems to be any cleaning crew around."
• "It’s always unclean in the washrooms."

Facilities and Equipment

Pros:

• "No fuss gym with great value - everything you need - no more no less - at excellent price point."
• "Clean, spacious and well equipped with a good bunch of trainers who are happy to help when needed."
• "One of the larger fitness first gyms in London, one of the few with a pool too."
• "The gym is modern, furnished to a high standard, clean with very friendly staff."
• "Surprisingly large, it seems to go on forever, full of all the equipment you need, including a swimming, sauna and steam room!"
• "Very good gym overall, with a very good variety of free weights, weight machines and cardio machines, and an indoor swimming pool."
• "Fitness First Baker Street ticks all of the boxes. It has a great variety of free weights, cardio machines and HIIT training equipment."

Cons:

• "A biceps curl and triceps extension machines would be nice."
• "Still no return of preacher curl machine. Bang out of order to remove machine without consultation especially when it's favourite piece of machinery."
• "The rest of the gym is basement, which makes it a bit unpleasant and lacks natural light."
• "The spin room has the bikes far too close together."
• "Water fountains not working: water pressure is so low, water fountains are completely useless."
• "Your gyms are just way too small, a suggestion please stop signing up new members."
• "The showers have glass dividers so they're not at all private."