Hoof - Rye Reviews Summary

Food Quality

Pros:

• "One of the best Sunday roasts ever tried. The beef was tender and juicy with an amazing gravy."
• "The beef brisket was tender and the meat was good quality."
• "Great food, especially the meat (locally sourced)."
• "The lamb for Sunday Roast was tender and full of flavour, good roast potatoes, and all the other garnish."
• "We sat upstairs, which is a little quieter, looking down on the quaint part of Rye high street. Nice feel about it."
• "Can’t overstate how good this place was and how much it exceeded expectations - it’s much more than just burgers."
• "Stopped here for a nice meal at lunchtime and it did not disappoint!"
• "Absolutely super! Lady running front of house was warm & welcoming & gave great service. I had a lamb burger which was simple with lettuce & tomatoes but it let the great fresh taste of the lamb shine through."

Cons:

• "The burger was very bland and the chips lacked seasoning."
• "The burgers are dry, the waiters are mostly rude except for one middle aged lady who was genuinely nice."
• "Burgers were thin, chips tasted of old oil and milkshake was made by mixing water with an ice cream scoop."
• "Restaurant was ok, food presentation was great. Burger was way too dry, I asked it to be medium and it was over well done."
• "The sirloin steaks were so tough they were difficult to cut with a steak knife and one was returned as was definitely rare and medium was requested."
• "Myself and my partner and my mother ate here 19/6/22 and we were very disappointed £100 the food was poor burger King would have been nicer."
• "Bread on the side........the portion of butter was bigger."
• "My husband and I visited Rye today as an anniversary trip and we stopped by the hoof for lunch. It was such a lovely experience, staff are very polite, efficient and friendly. Food was very delicious as well."

Service and Staff

Pros:

• "Cozy atmosphere and friendly staff."
• "Service was friendly and quick and I bet the burgers are fabulous, so I would happily come back."
• "Great food, especially the meat (locally sourced) Fantastic Milkshakes really liked the Nutella one. We all enjoyed ourselves. Waitresses were very polite and helpful."
• "The food was really good. The waitresses were very friendly and kind, finding us a table and being receptive to my toddler."
• "Although quieter upstairs, unlike other places I have been to, we were not forgotten by the staff, who regularly came up to see if we needed anything."
• "Excellent customer service by the young lady. Prompt and looked after us."
• "Fast, professional service.. I LOVED my marshmallow freakshake, it tasted as it looked!!"
• "Yet again we had another amazing meal at the Hoof, The burgers and steak were delicious, not to mention the desserts! We will most definitely be going back! Thank you to all the staff who were so accommodating!!!"

Cons:

• "Not very professional, the young girl who had a woollen winter scarf wrapped around her head,talking loudly about everyone."
• "Service was a bit lackadaisical and with no obvious supervision in place."
• "The only loss was the medium-rare sirloin was overcooked slightly, and no steak knives provided."
• "There are two seating as evening at the restaurant, we had the later one. Because of this, the wait staff gets caught up trying to serve the entire restaurant at once."
• "Put profit over loyal customers."
• "Overwhelming feeling is disappointment as previous reviews suggested this was a good restaurant and we were hoping for much better."
• "One of the rudest, most upsetting experiences I’ve had in a restaurant."
• "Had to wait one hour for a table, then was sat in a virtually empty restaurant and was served."