Lockkeeper Reviews Summary

Accommodation

Pros:

• "The hotel is comfortable and had everything we needed, it’s close to all the amenities which is very convenient."
• "Our accommodation was clean and comfortable."
• "The rooms are comfortable enough with decent storage and a dressing table."
• "The hotel was beautifully clean and modern and air conditioning a bonus."
• "Pleasant canalside location. Room and bathroom comfortable and clean."
• "Family room was clean."
• "Room was clean and smelt fresh."

Cons:

• "Very disappointing we will not be returning."
• "Both soap dispensers were empty and the window wouldn't open."
• "Also one or 2 of the rooms are showing signs of wear (skirting of the bath paint flaking marks on walls needing a quick touch up)."
• "Breakfast reception needs improving as there was no one there when i arrived for breakfast because of minimum staff levels and coordination."
• "Considering the room is supposed to be for 3 people it is definitely not adequately equipped."
• "The chairs at our table were in need of a clean! They looked really grubby and stained."
• "The pillow in the extra bed provided didn't look like it was clean as we saw plenty hair from a previous guest on the pillow case as well as the sheets on the bed."

Staff and Service

Pros:

• "The staff are so friendly all have smiling faces."
• "The staff made us feel very welcome."
• "We got a real warm welcome there, the nice friendly staff showed our table and told us about the options for order the food."
• "The two ladies working behind the bar were totally lovely and we had a really great meal."
• "Friendly and professional staff."
• "The staff were extremely helpful, kind, and efficient."
• "Staff were amazing, food was delicious."

Cons:

• "No one came to see if everything was ok with the food."
• "Worst service I’ve ever received."
• "But was faced with Inattentive staff."
• "No courtesy check and the young man collecting the plates did not ask if we had enjoyed our meals."
• "Was short staffed we had to ask for cutlery after our starters arrived."
• "When questioned about when we were getting our food the bar staff had to go find the manager who was eating her dinner."
• "No apology no customer service what so ever."

Food Quality

Pros:

• "The kids meals were great, good sized portions and the speed with which they disappeared suggested they were tasty too."
• "The carvery food was lovely, just a tad cooler than we would have liked, but it didnt affect our enjoyment at all."
• "Food was delicious, especially the carvery, roast potatoes to die for!"
• "The food was excellent. Our group was glad of the different sizes for the carvery."
• "Food was brilliant, carvery is amazing and decent priced!"
• "The carvery was delicious, the staff were lovely and accommodating."
• "The food is fresh and delicious."