Grillz Steaks & Desserts Reviews Summary

Atmosphere & Decor

Pros:

• "Would definitely recommend to others as it’s family friendly and a beautiful atmosphere."
• "The restaurant has been refurbished beautifully loved the lighting and decor."
• "With its lovely decor and relaxing atmosphere, it's a great place to dine in."
• "Decor is fab."
• "Nice atmosphere."
• "Good ambiance."
• "The restaurant was warm & very cosy."

Cons:

• "However the place itself feels slightly intimidating as it’s always packed out and located in a very busy area."
• "Decor was fine; but too much with the hanging flowers."
• "Seating is bit tight and very close one table to others."
• "Quite small inside and congested."
• "The atmosphere I feel it a little too dark inside for my liking."
• "No atmosphere, everyone rushing around."
• "Another negative is the atmosphere. Road man central!"

Food Quality

Pros:

• "The mojitos are amazing."
• "Must say food was delicious."
• "Food is always amazing."
• "Food tasted amazing."
• "Exquisite food, perfect temperature."
• "Food was pretty good. We had a wide range of the menu and all of the food had good flavour and was cooked well."
• "Really enjoyed the food, the rump steak and the lamb ribs were amazing."

Cons:

• "The portion size have shrunk to half their original size and the taste is definitely lost it’s standards."
• "Tiny portions."
• "The children's chicken strips with mash was disappointing, ready made frozen dry chicken paired with what I could only describe as a wallpaper paste like slimy mash."
• "Chicken had no flavour. Naan was bit doughy."
• "The Parmesan burger was horrible, the cheese sauce put in the burger was borderline nauseating."
• "Chili sauce has such unbearable foul smell to it."
• "The food was horrible. I was just eating forcefully."

Service

Pros:

• "Servers were very polite and quick with the service."
• "Service wise, I think it would be unfair to say it’s poor. However, from personal experience I do think it’s possible to deliver excellent service even in really busy environments."
• "Extremely friendly staff especial our waiter, helped us pick what to order and recommendations."
• "Service was friendly."
• "The service is good, the staff are very friendly."
• "Service was really good, would definitely recommend."
• "The service was fantastic, food arrived quick."

Cons:

• "We waited about an hour for our food even the waitress came over and asked have we not received our food yet."
• "One waiter was lovely and attentive whereas another female waitress was rude and abrupt."
• "We wait 1 hour... Another half and hour food come."
• "Had to get a waiter's attention even though it wasn't busy at all."
• "Bad service."
• "Disgusting customer service."
• "Service was poor. Food without cutlery, napkins, and condiments."

Pricing & Payment

Pros:

• "The prices, which are higher than before compared to the amount of food served, as the food was little Very much."
• "Price was very reasonable, between 6 of us, price came to £130, drinks included."
• "Reasonably priced."
• "Good menu, decent pricing not overpriced."
• "Great food. Very good portion sizes. Well priced."
• "Ordered the rump this time which was cooked nicely to my usual order of rare, the price was ok at around the £18 mark."
• "Customer service was 10/10 the waiters/waitress took orders with a smile which is rare in bham."

Cons:

• "ALSO PRICES HAVE INCREASED CONSIDERABLY AND PORTION SIZES HAVE SHRUNK BEYOND A JOKE..."
• "They don’t accept cards which let’s face it, is only done for tax evasion like half of these Restaurants."
• "They charged me £4 for two tempura prawns that looked like they were bought from Iceland."
• "They don’t give tap water !! They charge £1.95 for a small bottle of water."
• "Would have been 5 stars but for the fact they only take cash....nearest cash machine charges £2."
• "Charging silly prices for such small portions."
• "Bill came to £80 for just nachos and 2 steak meals and 2 drinks so it is a bit overpriced."