Nova Park Royal Reviews Summary

Customer Service

Pros:

• "Atmosphere is chill and cool but the staff was also really friendly."
• "The receptionist was lovely."
• "Excellent customer service and food was amazing."
• "Our waiter Nirmal was incredible. He knows what he was doing and what he was talking about."
• "Naima who helped us throughout our evening was a lovely lady."
• "I cannot thank our host Wasim for making my friend's birthday so special."

Cons:

• "No waiter/waitresses came to our table to check if we were ready to order drinks or food."
• "The receptionist with big eye lashes was dismissive, unhelpful and rude."
• "The service is good, we were attended to promptly and politely. However, the moment the restaurant becomes more busy, the service slows considerably."
• "The service was poor."
• "The manager gave us 10% off the bill and didn’t charge for the meal that came almost 2 hours late."
• "The service at first was okay at first there was a DJ who I wouldn’t say was the best but tried."

Food Quality

Pros:

• "The food here is amazing! The lamb chops were perfectly cooked, seasoned and tasty!"
• "Food is pretty good, some classic steaks and some twisty drinks."
• "Lastly the food was very good, really yummy. I recommend going here for a special occasion."
• "The food was decent we ordered the halloumi, chicken katsu and lamb kofta."
• "The food was delicious and the service great."

Cons:

• "The food took almost an hour to arrive and some were not cooked to our request."
• "The food was horrible. Dry and tasteless meat."
• "The food served was wrong."
• "Some of the mains came to the table exactly 1 hour AFTER we finished eating!"
• "Overall the breakfast was ok. It wasn’t that great."
• "The food could of been better."
• "Waste of money, meat was hard and overcooked."

Ambiance and Decor

Pros:

• "This place is great! Atmosphere is chill and cool."
• "The atmosphere and customer service was excellent."
• "The atmosphere is magical, you get some nice pictures."
• "The atmosphere and interior added to the experience."
• "Overall, the restaurant is aesthetically pleasing."
• "The restaurant has a very modern setting with high roof-tops and beautiful decoration."

Cons:

• "The issue came in the incredibly loud music which kept changing volume."
• "The music is far too loud but a nice mixture of genre."
• "The music was so loud we could barely hear each other talk."
• "The atmosphere could be better."
• "It’s a nice chilled vibe. However, the food could of been better."
• "The atmosphere and look of this Restaurant is very impressive, however the food was terrible."

Price and Value

Pros:

• "We also received complimentary baklava as they ran out of ice cream."
• "The manager gave us 10% off the bill and didn’t charge for the meal that came almost 2 hours late."
• "The drinks were good and the baklava was a good portion."

Cons:

• "£6.50 for a large still water is too high for breakfast."
• "There is also a service charge. Didn’t get any better service as a result."
• "I found the overall experience to be unfair in terms of the pricing policy."
• "I was informed upon being seated that there is a minimum spend requirement of £40 per adult guest."
• "The pricing is too high for what it is overall."