Toro's Steakhouse Reviews Summary

Food Quality

Pros:

• "The food was absolutely amazing. It was reasonably priced and delicious."
• "Really tasty steak."
• "Really nice food. Excellent value for money."
• "The steak we got was absolutely delicious. Everything sizzling away on your plate, asking to be ate."
• "Delicious food succulent steak with wonderful flavour."
• "Steak was very succulent, full of flavour."
• "The food was amazing the only down side to it was I asked for a medium rare stake and it came medium well done but I still enjoyed it!"

Cons:

• "The steak didn’t taste great either and got cold when we had to put it onto another plate due to there being no way to cut it up."
• "The food is not the same as before i always enjoyed my meals from there in the past but this time it was awful the steak was not nice didnt feel nice eating it maybe they went for cheaper steaks."
• "Chicken was dry .. kids chicken was very dry and not nice .. chips was lovely."
• "Sometimes the steak is soft and tender, sometimes it's chewy."
• "Worst steak i ever had in my life."
• "Food was mediocre in my opinion…."
• "The food was horrendous."

Service

Pros:

• "Friendly staff, great tasting food."
• "Very quick and efficient service, lovely and hot food."
• "Staff were accommodating and helpful."
• "The gentleman taking our order was very helpful and cheery."
• "Staff was really friendly! They came up to double check on us a few times to see if there is anything they can do to help."
• "The service is always great and the staff are very professional, polite and helpful."
• "Staff are very friendly and professional, come over to the table at least once every visit to confirm everything is to standard asking if anything else is needed."

Cons:

• "Terrible and intimidating experience. Owner waited for us to get back to our car and accused us of walking out without paying, saying he had Cctv."
• "When we informed the manager, it wasn’t taken seriously and he blamed the hot weather, smirked, joked and stated that they must have been flying around at the table and then landed on the steak instead of this taking place in the kitchen."
• "Waiter are friendly and genuine just lack of communication with kitchen and was just disappointed overall."
• "Nobody came to ask us if we needed anything more or to see if we were okay."
• "Really bad service, waiters rude."
• "Staff argue with you if you question the steak you ordered and what is given."
• "The staff trying hard to hide themselves from customers."

Ambience and Cleanliness

Pros:

• "The decor was aesthetically pleasing and comfortable."
• "Lovely peaceful atmosphere without the loud club style music like Birmingham branch."
• "Great atmosphere, no loud banging music, which means you can enjoy your time catching up with friends and family."

Cons:

• "One other small thing I think could improve this establishment is if it had a refurb of some kind. The place felt a little greasy and a little grubby."
• "The whole place felt just a bit icky!"
• "Needs a makeover! The toilet are despicable!!!"
• "Very dirty place."
• "The place needs a bit of a deep clean and dust, visible dust around the walls."
• "Toilets were a no go area, due to wet floor, lack of hygiene and so on."
• "Toilets were really bad not maintained water all over the floor, brown water leaking from ceiling n no locks on toilets."

Payment and Pricing

Pros:

• "Ample parking right in front of the restaurant."
• "The prices are really good for what you get."
• "Prices are reasonable."

Cons:

• "Only accept cash for payment which makes things inconvenient."
• "It's simply inexcusable that they don't take cards."
• "One negative is they only take cash."
• "They take cash only."
• "Cash only so that was a let down for me."
• "They only take cash and force you to go to the cash point on their building."
• "Also, cash only?? Come on it's 2018... At least put up a sign outside so people know to go to the cashpoint first."