London Hayes Beefeater Reviews Summary

Food Quality

Pros:

• "Food was great here!"
• "We both went for burgers 🍔 🍔 with upgraded fries which didn’t disappoint."
• "Had the Sunday roast meal. Good value and had enough to eat with an extra helping of potatoes 🙂."
• "Had fish and chips here twice and I loved it."
• "Food tastes good, staff are polite and friendly."
• "Excellent food, congratulations CHEF!!!"
• "Beefeater in Hayes have lovely options for desserts which I loved the most."
• "Food is delicious and the staff working there are very friendly."
• "The BBQ ribs were fantastic, they just fell off the bone."

Cons:

• "Ordered drinks and food. Starters were average pub food."
• "Main course turned up and MY CHICKEN WAS RAW!"
• "They didn’t have any fish left to serve. Food taste wasn’t all that either."
• "I would say dessert was amazing but dinner need a little bit of extras."
• "Food isn't superb but it gets the job done."
• "The food took a while to prepare and ate into my journey to the airport."
• "The service wasn't great and the food was a bit disappointing."
• "Food orders wrong, cold mixed with other tables/guests."
• "Waited almost 40 minutes to be served, and even had to go to the bar to get drinks. Food came overcooked."

Service

Pros:

• "Our waitress was absolutely lovely and the bar man was super too! :D"
• "A positive highlight would be the bar staff, good service there."
• "Excellent service despite how understaffed they were."
• "No complaints from us. Our waitress Alsqar was lovely, so helpful and worked really hard."
• "Our waitress was lovely, very polite, having a joke with the kids & good at her job."
• "Wonderful staff who are obviously overworked due to under staffing."
• "Service was good for lunch, despite only one server and bartender on the floor."
• "Service was good thank you Alskar, and felt safe with practices that are in place to encourage social distancing."
• "The service and food was very good."

Cons:

• "After 30 mins drinks still hadn’t turned up so had to ask again."
• "Rude staff member, asked for a refill before our mains came, came at the end of the meal."
• "Only two servers were around to deal with all customers."
• "Service was a little slow, but only because there were only two waitresses."
• "Unfortunately I felt we were parked in a desert and left to fend for ourselves waiting interminably to order."
• "Waited 45 minutes once seated for waiter to take order, food came out fairly quickly, then waiter forgot to bring one of the meals out."
• "The service was brilliant. A big thank you to Alskar who made the experience worth while."
• "Took a while to be seated. When finally seated everything seemed a bit of a rush."
• "Waited about 10mins to be seated as the staff ignored myself & my children standing there."

Ambience and Location

Pros:

• "The place ambience is great. It’s very spacious, less crowded, less noisy."
• "Great atmosphere. Restaurant was very clean and not busy."
• "Nice restaurant, warm atmosphere, spacious and most importantly delicious food."
• "Went today for a 20 people booking, preordered from the festive menu."
• "Gluten free vegan main was great (bunless burger with salad)."
• "Nice local Beefeater. Only found about via an e-newsletter from West Middx CAMRA."
• "This is a lovely Beefeater the staff are exceptional."

Cons:

• "Occasionally eat here. Had some relatives staying in the hotel so decided to eat here. It's ok. It's a beefeater."
• "I do enjoy coming here for a drink but for the past year there is always kids running around hitting your chair throwing things."
• "It was our first time..but, they made our impression bad..Got drinks served after 35 mins.."
• "Unfortunately, my experience tonight at the beef eater hayes branch by Asda was less than pleasant and I feel the need to write the review in the hopes of future improvement."
• "I have never been to an establishment with such rude arrogant staff."