Pennells Garden Centre Lincoln Reviews Summary

Accessibility

Pros:

• "Very easy to get to with plenty of parking."
• "The best bit about this garden centre is how easy it is to navigate in my wheelchair, the aisles were wide and tables spaced safely apart so I couldn’t catch any with my footrests or worry about getting stuck."
• "Ample parking with wheelchair/step free gentle gradient access to the entrance."
• "Good disabled parking and access available."
• "Easy access for disabled visitors via a gently ramped pathway and wide opening automatic doors."
• "Large car park. Wheel chair/mobility scooter access."
• "It has a large flat carpark and access throughout the site is excellent for those with mobility issues."

Cons:

• "It is a very non disabled friendly design forcing you to go around the WHOLE store there used to be through access but they got rid of it."
• "This is possibly the most user unfriendly place I have ever visited. No direct route to where you want to be and a nightmare to find your way out."

Customer Service

Pros:

• "The young man on Information was wonderful. He alerted the first aider, rang for an ambulance and stayed with us as did the first aider."
• "All members of staff were extremely polite and professional, from management to delivery driver."
• "Really friendly staff in both the restaurant and garden centre."
• "All staff very pleasant and helpful."
• "The staff very helpful and knowledgeable about the products they sell."
• "The member of staff was very polite and courteous."
• "Nothing is too much trouble for the friendly, helpful staff."

Cons:

• "Stood at the butchery dept for several minutes... they both looked up and totally ignored me... customer service training required... poor service and lost sales."
• "It would also have been nice if the young gent working on the checkout got off the telephone and paid some attention to the customers he was serving, and didn't treat them like an inconvenience."
• "Old fella in the tree section is no help what so ever."
• "Sorry but because of treatment by male staff member on shoe section shouting out in a very abrupt manner that i need to use antibac before looking at boots i can only say i was very upset and left store disgusted."
• "I came across a senior cashier at her most dismissive."
• "Only slight negative was none of the staff (apart from the lovely lady on the tills), looked like they wanted to be there whatsoever!"
• "Staff are hard to come by outside, asking for advice/assistance, being midweek."

Value for Money

Pros:

• "It has all you need and doesn't cost the earth, that is worth a top review in my book."
• "Used the Garden Centre, prices fair."
• "The plants are good quality and decently priced."
• "Good value for your money and plenty to choose from."
• "Nice place and the goods reasonably priced."
• "Prices are about right and even the odd bargain."
• "Lovely covered garden centre with plants offered in good condition at reasonable price."

Cons:

• "Your debit or credit card 'ain't going to like you, this is not a cheap shop!"
• "Please be aware that Pennells are selling HTA gift vouchers under the premise that these vouchers are accepted by most garden centres in Lincolnshire. This is NOT the case."
• "The plants were overpriced."
• "The farm shop part is very expensive but is high quality products."
• "Prices were over the top."
• "They currently have a sale on but as normal prices are still expensive."
• "The shop items are always quite pricey."

Restaurant/Cafe

Pros:

• "Food in the restaurant was excellent."
• "Very good garden centre for all garden plants and equipment, excellent resturant... reasonable prices too."
• "In the resturant the coffee tasted lovely and tea loaf delicious 😋..!"
• "Food was really nice."
• "The food hall, especially the butchers, are A1 👌 and the cafe is what you'd expect, again A1👌."
• "Terrific for lunch - extensive menu, great quality food, substantial portion sizes, sensibly priced."
• "The restaurant had easy access for wheelchairs with a good selection of food."

Cons:

• "After choosing a meal we then had to cross the isle to join the que for the tills. After finally paying our meals it had gone cold."
• "The cafe was a little disorganised when making the hot drinks."
• "The full English was very poor. Overcooked on almost every part."
• "The cleaning of tables was very poor. Only the table top was cleaned using the same cloth every time."
• "Just a shame that the quality of the food doesn't live up to expectations. Bland, over cooked and expensive."
• "Sunday roast, carrots beyond aldente they were uncooked..yorkshire pudding like hot cardboard."
• "The whole breakfast serving situation was so terrible organised/ by the time we got food served and then paid for it food was cold."

Product Selection

Pros:

• "It is a very high quality and very well stocked garden centre."
• "The plant nursery is well looked after."
• "Quality and variety of items for sale was a lovely surprise."
• "The actual garden centre part is large, well presented and again, a great range of products."
• "They have a huge selection of Christmas decorations and had 3 singing reindeer."
• "A really great garden centre, with good facilities and an impressive selection of plants, pots, gifts, food and drinks."
• "A well presented and spacious layout of a wide range of plants, garden equipment and other household items."

Cons:

• "It's now a Chinese made Christmas grotto, well over 50% of retail space."
• "On this visit the garden centre and gift sections was not very impressive."
• "Such a prestige garden centre what a disappointing visit... no care has been taken into caring for the place while shut place is a mess...."
• "Sometimes limits the range of garden related kit such as sheds, green-houses etc."
• "Some of plants looked pretty unhappy plus quite expensive."
• "Full of Christmas stuff but the actual 'garden' part of the garden centre seems to be shrivelling up like a weed sprayed with Round Up."
• "Now it's way big and our opinion is its just way to big, and not what we would like."

Atmosphere

Pros:

• "This is a great place to while away a couple of hours."
• "A very pleasant day out."
• "An enjoyable visit as always!"
• "The displays are amazing throughout the store. This is the best Christmas Pennells have done."
• "Pennells is a great place for all the family, lots of hidden corners with different things to look at."
• "Because of the variety and pleasant atmosphere and eye appeal it feels worth it and is always such an enjoyable visit."
• "All dressed up for Christmas this lifts the spirits a must go and see especially with all this nasty virus going around."

Cons:

• "Absolutely disgusted. Visited this morning, 11 November... But what happened at 11am? Where was the 2 minutes silence?"
• "The Christmas display is lovely but the singing monsters are quite scary for some children and you have to walk past them to get in the café so not best placed."
• "Christmas carols in October.... please give me strength!"
• "Well, another 'garden centre', what more can be said? A bland, characterless environment with all the charm of an indoor shopping centre."
• "Bland food and awful coffee by today's standards. Worth noting that the staff don't appear to be exactly happy either."
• "As a garden centre it's as you would expect. Having said that avoid the cafe/restaurant here."
• "Really disappointed been in your shop today 11 nov expected an announcement about 1 minutes silence but nothing!!!"