The Langton Greenhouse and Garden Centre Reviews Summary

Cafe and Restaurant

Pros:

• "Unique and well presented café, helpful and friendly staff & high quality products."
• "Cafe was brilliant. Food was lovely, staff extremely friendly and helpful in getting rid of the pesky wasps!"
• "The food in the Cafe is delicious and the staff there is friendly and extremely helpful."
• "Both the service and the food and drinks were excellent. The atmosphere was relaxed and perfect for a long lunch."
• "Food great, staff brilliant, very welcoming and extremely hard working especially under the current climate."
• "The cafe offers full table service and everything is freshly cooked."
• "The cafe was lovely, good friendly service and a delicious lunch."

Cons:

• "Cafe not great. Twice visited and twice disappointed with my meal."
• "The service was very slow despite few tables being used and cold food only."
• "The restaurant was a bit scruffy."
• "Very expensive. Café OK, but a bit pretentious."
• "Unfortunately it was a bit hot in the restaurant yesterday - could of done with having a few fans about given the weather we are now in for."
• "The food quality has gone down hill and they no longer offer waiting staff to take your order."
• "Service very poor and slow."

Customer Service

Pros:

• "Very friendly service with happy and talkative staff."
• "Wanted to particularly praise the young man William who served us. He was polite confident and helpful."
• "Staff always friendly. Few staff have worked there a long time and always happy to see you and ask how you are which is a lovely touch."
• "The staff were very friendly and helpful."
• "The staff happy and friendly and breakfast was very tasty."
• "The staff running each part were great with my toddler and very patient."
• "The person we discussed the plants with was friendly and helpful. The rest of the staff were helpful and polite."

Cons:

• "Firstly the lady that took our order got it completely wrong."
• "Very disappointed to find on returning an unwanted item that had been bought for a gift I was told it was no refund just a credit note or exchange."
• "Upon leaving we were asked why we hadn't mentioned our grievance to a member of staff. During the meal no members of staff came anywhere near us to ask if all was well!"
• "Cafe was lovely and staff friendly but the garden centre staff never even acknowledged us once until we went to the till then one of them smiled."
• "Very disappointed, went with elderly mum yesterday, staff member rude to us because we hadn't seen sign to wait and be seated."
• "Such a shame as this is a pretty setting and there is a lovely area for children to play BUT on numerous occasions... the experience has been spoilt by the staff."
• "Probably the worst place I've eaten in years. The service was terrible, staff were rude, food was cold and took over 30 mins to arrive."

Products and Pricing

Pros:

• "They got beautiful plants and lots of different sorts."
• "Spotted items here unseen elsewhere, buying a metal obelisk for a climbing rose, bargain hen compost, a few plants."
• "Selling a wide selection of plants, including a new aquatics section, a good selection of houseplants, as well as a selection of trees and shade loving plants, all of their stock is of the highest quality."
• "You can buy here exotic plants and trees, small garden architecture and even shave your dog or buy clothes or books for yourself."
• "It's more than a garden centre, it's got everything. Could spend hours browsing through the hundreds of different ranges of gifts, toys, garden nick nacks, and you can even visit the cafe for a break and cuppa."
• "Super range of excellent quality plants and gardening accessories - everything I've bought from here has done so well."
• "Great garden centre with a wide selection of plants, pots, household goods, food, drinks and a great restaurant."

Cons:

• "Lovely garden centre but expensive £199 for a magnolia tree I think a little excessive, not for the working man."
• "A nice garden centre but I don't think I would recommend buying any plants over £5."
• "Paid a lot for both my young boys (aged 2 and 4) to see Santa last Christmas (2015)."
• "Christmas Santa? HUGE WASTE OF MONEY!"
• "TOTAL WASTE OF MONEY but more importantly it hugely damaged my boy's magical view of Santa."
• "For £12 I felt this was poor value for money as I was expecting so much more."
• "Very disappointed. Overpriced in all departments and rude staff."