Address: London Rd N, Poynton, Stockport SK12 1BY, United Kingdom
Phone: +441625872919
Rating: 4.2
based on 243 reviews.
Customer Service
Pros:
"Staff very friendly and helpful."
"All the staff we have come across are also extremely pleasant."
"Staff friendly and plants seemed well tended and watered."
"All staff are superb."
"Lovely family run business all the staff are great."
"The staff were lovely, friend and helpful."
"Staff very attentive and friendly."
Cons:
"Just purchased some things from brookside this afternoon, and was quite unhappy with the service I received from the woman on the till."
"The staff are not customer focused and think their private chats more important than customer service."
"Was told quite rudely, by the one staff member I could see, that they don't do clothing."
"Staff friendly enough, however today even some of them could do with re-training in 'what good looks like' for customer service."
"Experiencing such an unprofessional and insolent sales assistant has really tarnished my opinion of Brookside."
"Apart from the gardening guy, the check out staff really could not be bothered."
"Staff seemed grumpy and came across they did not want to be there."
Restaurant/Cafe
Pros:
"Visited Santa's grotto today. Yes a bit of queuing but love the train ride and father Christmas was lovely, patient and what a great choice of gifts."
"Very enjoyable high tea."
"Their restaurant is fantastic."
"The Cafe has been very good on all the occasions we have visited."
"Can recommend the restaurant too, lovely food and drink and good choice too!"
"Restaurant excellent with wide range of meals and snacks."
"Refurbished cafe is delightful inside and outside seating. Lovely food and drinks."
Cons:
"Would never go and get food there again it is so over priced."
"Drinks and food overpriced."
"The Cafe is a disaster. The service is very slow, we waited 30 mins for a children's sandwich picnic pot and two bruschettas."
"The wait in the dining hall is stail slow, overpriced, the order received was wrong."
"Poor service in cafe, food being served whilst still in queue to pay and get drinks, very poor staff attitude on tills."
"£3.25 for a rock hard pastry Manchester tart.! How old their cakes are is anyone's guess."
"Very disappointed, the service was terrible, jacket potatoe was cold, tea pot was cracked, mugs were cracked."
Facilities & Attractions
Pros:
"Great, well stocked garden centre with plenty of choice."
"Nice garden centre with a cafe which is not expensive, it has good selection of plants and bulbs also house plants, craft section and home ware."
"Been passing this place for ages and only got round to going in today. What an amazing place much bigger than it looks and the cutest miniature train ride I've ever seen."
"Variety of products in garden centre, all nicely laid out with plenty of space to move around."
"Brilliant selection of plants and reasonably priced for a garden centre, all plants looked well cared for and the setting is beautiful, it's a pleasure to just wander around and the coffee shop is lovely to sit outside."
"A well stocked garden centre. Stocks fish, small out buildings and sheds."
"The highlight though was a ride on the miniature railway. The kids absolutely loved it."
Cons:
"Although they stock a wide range of plants and tools, it was always pretty expensive and this hasn't changed either."
"Gorgeous looking garden centre but massively overpriced on everything."
"Travelled 40 mins to go on the train that no longer runs."
"Travelled to see this garden centre but it is closed."
"On entering the sign said everyone must use a trolley but there weren't any so I couldn't buy plants and then had to carry my purchases in my hands."
"Took my Children to see Santa here, very disappointed! The member of staff dressed as Santa looked too young to play Santa and the outfit he was provided with was horrendous."
"Also, found out they have turfed out the owners of the miniature train who have been running it for 50 years!!"