Battersea Flower Station Garden Centre & Florist Reviews Summary

Customer Service

Pros:

• "John and Lisa could not have been more helpful when I was looking to buy new window boxes."
• "The staff could not be more friendly and knowledgeable, they work so hard and yet never up-sell and go out of their way to help you with whatever you need, almost always at no extra cost."
• "The staff is lovely as well."
• "People are friendly, helpful and very smiley 😊"
• "The staff members were very friendly and welcoming."
• "All the staff were super friendly and helpful and John was an absolute star."
• "Staff are truly passionate about gardening, and are only too happy to help - and answer my 'idiot' questions knowledgeably without making me feel stupid."

Cons:

• "I requested the help and your colleague said he was coming back and never did."
• "Seeing everyone’s glowing reviews below, I feel like we must have gone here on a bad day!"
• "Rudest delivery person & customer service- just wanted to get rid of me & basically told me to keep it or get a refund."
• "But for whatever reason I can never seem to get any service and so won't be going back ...."

Quality and Selection of Products

Pros:

• "The quality of the plants combined with the knowledgeable and friendly service makes this place impossible to beat."
• "Such a cute place with lots of amazing finds."
• "Fantastic place to see a good range of outdoor plants."
• "Absolutely 5 star service, prices and products."
• "They have such unique plants that I've not seen elsewhere / online at places like Patch Plants."
• "The plants are always fresh and you don't feel like you've been cheated into buying a good looking plant that will die in two days!"
• "The flowers were beautiful and there was so much choice."

Cons:

• "Disappointed. It was 25 min away by car from Kensington but the many good reviews convinced me to go, unfortunately I couldn’t find anything to take home with me."
• "Plants didn’t look very healthy, could be the heat wave, but they seemed very exhausted to me."
• "However, of the 12 plants we bought, 8 developed fungus on their leaves. Really disappointed as 2 plants died as a result."

Value for Money

Pros:

• "Pitched at the usual London prices but there are a number of bargains to be grabbed but the plants and pots are always of a high quality."
• "Best of all - they sell compost at 20p a scoop - no more need to buy massive bags of the stuff!"
• "Their prices are reasonable and they never give the impression of being sale driven - rather that they just love what they do."
• "Though they are pricey, I would definitely recommend using these guys whether it be for a gift for a friend or a treat for yourself."

Cons:

• "My only gripe was that they don't do Coffee, which might not be altogether fair as it is a garden centre, not a Café.. :-)"
• "Ordered a 6-7ft tree & received barely a 5ft because their height measurement includes the top needle which was over 1 ft....sneaky & completely deceiving!"