Nags Head Brentwood Reviews Summary

Service

Pros:

• "The service was friendly, polite, personal and professional... a rare mix these days."
• "Manager tried his best to please us."
• "Great team, lovely people, awesome menu and an excellent spot to meet."
• "The service was excellent and friendly."
• "Fabulous gastro pub, delicious food served by friendly efficient staff."
• "We had our works Christmas party here and the staff were very attentive and joyful."
• "The staff at the Nags Head know what customer service is all about and how it should be done."

Cons:

• "There was no service, we sat in the garden for a long time before having to ask someone to wipe the table."
• "Very disappointing New Year's Eve. No atmosphere, no effort to provide a party environment."
• "Waiting came to take order, saw that sun was shining in our eyes and moved us to another table. Great. BUT then didn't return to take our order until we managed to catch someone's attention."
• "Very slow service on both drinks and food."
• "Food was good but service was lacking long waits and dismissive staff and wasn’t particularly busy, won’t be rushing back."
• "Drastically gone down hill. Staff are miserable and unprofessional shouting amongst each other."
• "Service extremely poor. Staff not trained with clearing plates properly from tables."

Food Quality

Pros:

• "The food was gorgeous and arrived promptly."
• "The food was amazing, served hot and well presented."
• "Food was excellent, very tasty and well presented."
• "The goats cheese and beetroot tart which was delicious along with the pork main which was large portion and tasty."
• "Food was great, staff fantastic and they even brought us a dessert with congratulations written on it from The Nags Head, a lovely gesture which made the evening even better!"
• "Incredible food, incredible staff, incredible atmosphere."
• "The food was fantastic and brilliant service."

Cons:

• "Food was average but not as good as it has been there."
• "Just 3 prawns in a very garlicy sauce for £8.50."
• "Food was of very poor standard. Fillet stale was burned small portions absolutely rubbish."
• "Was disappointed as the food was not of the usual standard. I have eaten here many times before."
• "Limited menu on offer which was not communicated at the time of booking or even on arrival."
• "Overpriced food."
• "Food was good but service was lacking long waits and dismissive staff and wasn’t particularly busy, won’t be rushing back."

Ambiance and Cleanliness

Pros:

• "Nice pub, looks great inside and the garden is so cosy!"
• "A warm welcoming place. It was very bustly with a good atmosphere."
• "My husband and I were warmly welcomed into a friendly atmosphere."
• "Great variety on the menu - the vegetarian roast was delicious!"
• "First visit since re-opening and wasn't disappointed."
• "A warm and cozy welcoming place. It was engaged with a very good atmosphere."
• "Lovely place that serves great food,can recommend the Pork Belly with scallops."