The Horse & Jockey Reviews Summary

Service

Pros:

• "We received a warm welcome from the staff and continued to receive excellent service throughout our stay for lunch."
• "Fabulous service, cosy atmosphere."
• "Great food at a good price, service was quick but didn't feel rushed."
• "Food was well cooked and staff were friendly and efficient from the moment we walked through the door to when we left!"
• "The customer service we received was exceptional."
• "The service was excellent."
• "Service was fast and attentive."

Cons:

• "Service was slow, only 3 waitresses in total for the entire pub so getting drinks took quite a while."
• "It got very busy though towards the end of our meal and had to wait a long time for desserts."
• "Service was overall OK but was let down at the end of the meal."
• "The service, which was just terrible."
• "We were served by the unfriendliest, personality-less guy."
• "No one came to ask if we wanted puddings or coffee."
• "Food took almost an hour to come to the table."

Food Quality

Pros:

• "Food first class, well cooked, fresh and hot."
• "A broad choice of amazing food & vegetarian dishes lovely wines beers & spirits the service is prompt & the food is hot served by friendly staff."
• "The food was really good, tasted freshly prepared with care and beyond my expectations of normal 'gastro pub grub'."
• "The food was superb, cooked just right & good portions."
• "Food was very nice and of good quality."
• "The food was superb as were the staff, we were made to feel so welcome and we were well looked after."
• "The food was of the highest quality."

Cons:

• "The rare fillet steak... wasn't that warm."
• "The meat was beautifully flavoured but quantity was below par."
• "I chose the pie of the day which was very dry so not that enjoyable but the starters and other two mains were much better."
• "Lamb not that flavoursome."
• "The vegan dishes were really plain and seen as an afterthought."
• "I had a roast and it was quite bland not much vegetable selection either."
• "The food was OK, not great and certainly not value for money."

Ambiance & Decor

Pros:

• "Great atmosphere, friendly staff, lovely decor, food was very good."
• "The décor eclectic yet modern and stylish."
• "The atmosphere and surroundings were very nice and the dining area was spacious."
• "Lovely place, such a nice atmosphere with its roaring fire, so nice on a horrible autumn evening."
• "This place is so warm & inviting with lovely decor in both the bar & restaurant."
• "The atmosphere is nice and cosy."
• "Really lovely restaurant with a great atmosphere."

Cons:

• "Seats were leather lined and cracked looked a little tired."
• "There was however on this particular evening a young member of staff folding napkins which although in the bar area was something I would prefer not to have watch whilst eating."
• "During our visit the atmosphere could have been better, we were seated by two couples whose conversations overwhelmed the whole area."
• "Pub is in a great location and has masses of potential sadly the staff are lazy mouthy unhelpful and the girl serving us was gurning like she been on sniff all night."
• "Our table was next to the kitchen swing door, which was annoying."
• "Soulless and cliquey and actually a showroom for pricey bric-a-brac rather than a pub. The staff were too busy chatting to each other to serve us, so we left without eating."
• "Got brought garlic bread we didn't order then tomato sauce instead of the sauce we asked for."

Value

Pros:

• "The drinks were reasonably priced too!"
• "Nice laid-back atmosphere, fabulous Sunday lunch which was very welcome after a long walk."
• "Special offers for Wednesday and Thursday for 22£ - starter and main."
• "Having read previous reviews visited with mixed feelings, however the food was excellent and as such good value."
• "Given current circumstances prices are good we feel."
• "2 courses for £21 was guided value given the good quality."
• "Pricing of the food is very reasonable given the good standard."

Cons:

• "It is fine dining and a bit on the upper price end for meals."
• "At the prices charged a little disappointing, probably won't rush back."
• "For the price would have expected that bit extra."
• "But that said, 4 people with 1 round of drinks on top of the food bill, £95 was a little steep."
• "Was a bit disappointed with the lamb dinner on mothers day especially for the price."
• "Food ok nothing special cheapish though Had a special meal 2 for £21 2 out the 3 meal ok one meal most of the meat very tough couldn’t cut it with a knife."
• "The food was OK, not great and certainly not value for money."