"No complaints, top class customer service so far."
"Recently bought a car at Peoples Edinburgh and the service was brilliant. George McBlain was extremely helpful and informative."
"Great service and customer care. Delighted with the process from start to finish and we were kept informed throughout the process."
"Both times my car came back washed, waxed and valeted at no charge."
"The aftercare has been extremely good."
"The staff at People's were excellent, taking time and effort to ensure we understood our options and then on collection dealt with us and our questions in a friendly and helpful way."
"Opted to have my car serviced while I waited. Nice clean area to have a cuppa where you can see the service being carried out. Car was returned to me nice and clean. Staff were friendly and helpful."
Cons:
"This is the 2nd time I have had a bad experience at this garage... never again will I go to this garage."
"This isn't the 1st incident either. I've sent feed back through the review e-mails and never get any response back."
"Although the service manager reached me and has been tried his best to help since I wrote the initial review, it doesn’t seem the rest of the dealership really cares to fix the issue."
"I can’t suggest visiting this garage unfortunately."
"If you are looking to get your car serviced/repaired I would recommend you look elsewhere."
"Service department a total waste of time. If this is important to you find another Ford garage or don’t buy Ford, try elsewhere."
"Walked about looking at cars and not one sales person came and ask if I needed help."
Sales Experience
Pros:
"George McBlain was a great help throughout the day. He has secured my Dad and Uncle countless amount of cars over the years and this is my second from him and no doubt won’t be my last."
"I would like to take this opportunity to say what a fantastic experience from start to finish with purchasing my new car from Peoples Ford Edinburgh."
"Bought my car here absolutely plain sailing..no hassle at all..everything sorted quickly."
"Peoples Ford Edinburgh were an absolute pleasure to deal with."
"Another great experience collecting our new car from George McBlain at Peoples Ford Edinburgh, have been dealing with George for 20+ years."
"Fantastic service from George McBlain... I searched loads of deals across Scotland and Peoples Ford came out the best by far."
"George mcblain was an excellent salesman."
Cons:
"1 of the 4 Ford garages contacted in relation to a trade in against a new focus. Trade in valued at next june 'potential value' rather than actual value now."
"When I picked it up it was now a £250 charge. My bonnet was covered in oily hand prints, there was oil all over the underside of the vehicle."
"I have now returned the car to Peoples Ford and I am now left without a car and out of pocket for various costs such as Insurance, Accessories as well as wasting many hours on this."
"Tried to contact this garage today to enquire about a new vehicle... They never called me back."
"I immediately contacted Peoples Ford with these issues, to which I received no meaningful response and all of the issues were brushed aside."
"Once my vehicle is fixed I will never use People's again."
"Atrocious how they treat a motability disabled customer."
Communication
Pros:
"The salesman, Steven Hinks, kept me up to date with the progress of the order and the reasons for the delays."
"Was in contact regularly and send wee videos to keep us updated."
"George McBlain made handing back the previous car and picking this one up effortless & kept me informed the entire time."
"Bought a focus st back in September from Stephen Veale, He kept us up to date with delivery process."
"Lauren Pettigrew kept us informed at every stage and nothing was too much trouble."
"Picked up our new Ford Puma on Wednesday and I love it. The communication we received from Lauren and George was excellent."
"Want to say a massive thanks to Peoples Edinburgh – especially William – for the excellent care and attention that they showed towards me last week."
Cons:
"Made contact twice... Although the call handler was helpful no one ever called back."
"If I was to pick up on one thing - when the phone was answered by someone other than the reception ladies, they tended to be rather curt and not willing to answer questions so I ended up coming off the phone pissed off a couple of times."
"Arranged a test drive for a new car a few days ago... but it would have been nice to get a phone call to advise."
"Went to view and possibly purchase a car I really liked. Put down a reservation with Autotrader. Went to view the car today only to find it had been sold 5 minutes before i turned up."
"No sense of any sincere apology on arrival either, the salesman wasn't particularly bothered."
"The car is still listed on the website eligible for reservations. Very disappointed and the dealer blamed Autotrader."
"Was advised of a safety recall on my vehicle by my local garage at my MOT. Was told to contact my local Ford dealership. When I called here they told me no such issue existed and rushed me off the phone."