Rockaburger Reviews Summary

Food Quality and Taste

Pros:

• "The chicken strips were the best thing on my tray, they are somewhat breaded and then grilled which I think is an excellent combination."
• "The Angus smashed burger meal was delicious with fresh salad tomato and accompaniments, the Chicken Grilled burger was perfectly cooked- the fillet was tender topped with a crunchy salad and enveloped in brioche type buns."
• "The pulled lamb with spicy rice was nice, lots of flavour and tender meat."

Cons:

• "The food was both over cooked as well as undercooked; the lamb chops, macaroni cheese, chicken strips etc. not to mention the cheese burger that was part of the trap box, was awful."
• "The chicken was raw so I rang up and informed them they said that is impossible because they steam the chicken first."
• "The chicken burger i ordered was overdone and tasted more like charcoal than chicken."

Service and Staff

Pros:

• "The staff were great! The girl on the till was excellent didn't catch her name, but that's the level of CS you expect and we got that, given the wait time was 45 minutes and after oo'ing and ahh'ing we decided to stay, she was more than accommodating."
• "The young girl at the counter was really friendly and helpful."
• "Charles set the standard for me with his excellent service alongside shazad, his recommendations and understanding of the food is what to be expected unlike other places."

Cons:

• "The lady cashier’s service was appalling. She was dismissive and rude and blamed me for her lack of common sense."
• "Poor experience. Used to be a good place however seems like like the standards, service and food quality have severely dropped."
• "Went with my family spent over £100 and the guy (staff skinny asian guy with glasses) behind the till couldn't even swap a child's drink for a can, he had really bad customer service too."

Value for Money

Pros:

• "The bill was very reasonable, it’s good value for money eatery that doesn't disappoint!!!"
• "Prices are excellent - manager is also great and the staff were very helpful."

Cons:

• "£10 for a pulled lamb burger and it's absolutely not how it looks like on the menu. You are literally scamming people by advertising a huge burger and offering a squashed one worth £3 instead."
• "The establishment was suitably clean and tidy. It is not the cheapest place by a long stretch. Two burger meals and some chicken strips were just shy of £30."
• "Everything was on the expensive side so it isn’t for everyone."

Cleanliness and Atmosphere

Pros:

• "There are toilet facilities on site, clean environment, was constantly being cleaned whilst we were seated, as someone left, the table was cleaned, which is a bonus."
• "The place is very clean and looks very cosy and welcoming."

Cons:

• "It was very very dirty food still on the table and food on the floor. The windows needed cleaning too."
• "Dirty tables despite it being quiet when I went. Extremely slow service even though the restaurant was empty at the time."
• "Toilet was dirty and partially blocked."