The Star Reviews Summary

Food Quality

Pros:

• "Ignore all the previous reviews about the restaurant being expensive - they use the highest quality ingredients cooked to absolute perfection."
• "But oh my goodness what a fantastic and delicious meal we had."
• "The food was excellent, dining staff approachable and knowledgable and there was something for everyone on the menu."
• "Food was stunning and dining Al fresco in the inner courtyard a real treat."
• "Beautifully judged food, much of it locally sourced, with the Italian influence one had hoped for, is patiently offered by its enthusiastic young team."
• "Food at the hotel is top notch."
• "The food was delicious especially the breakfast with so much choice."

Cons:

• "The food was of gourmet standard. I wish there had been more choices than the handful on the printed menu."
• "Food and wine overpriced and 12.5% gratuity added on as standard."
• "Food varied. We were there for lunch and most of the lunch menu consisted of the evening menu starters."
• "I had langoustines which were complete mush and exploded all over my hands when I tried to take the shell off."
• "For the price of lunch we wanted a bit more than just nice. There was nothing wrong with the food, it was just all a bit bland and uninspiring."
• "£21 for a bowl of pasta very uninspiring."
• "Very poor menu only 1 gluten free choice."

Staff and Service

Pros:

• "The staff were very friendly and excellent."
• "Staff professional, polite and welcoming."
• "Very polite attentive service."
• "The staff were welcoming, professional, genuinely friendly, and very attentive."
• "Every member of the staff are friendly, happy and good at their job."
• "Staff are friendly, kind and helpful."
• "The staff too deserve a special mention for their excellent service."

Cons:

• "The only ok things about our visit were the log fire, decor and friendly staff."
• "Service wasn’t great at the bar in the Inn."
• "Staff need to look in control and offer a smooth service and not look rushed and share their issues with guests."
• "The only downside was the staff were just a little slow."
• "Service very slow and not attentive."
• "We were made to feel unwelcome and quite uncomfortable as the staff kept looking at us and asking us if we were okay."
• "We were then interrupted mid conversation by the waiter, who shoved the card machine in front of us & told us to pay as they had people walk out without paying."

Accommodation

Pros:

• "Lovely room quite small but had everything we needed and a great shower."
• "We stayed in Room 2, which was just so relaxing and quiet."
• "Our gloriously soft and sumptuous Super King bed, giant fluffy monogrammed towels, prettily decorated room with white voile curtains blowing in the breeze - a truly joyous and relaxing little sanctuary to destress in."
• "The rooms are decorated and presented to high standard."
• "The decor is gorgeous, the room was sumptuous."
• "The rooms are a masterclass in materials, decor and use of space."
• "Our room was beautiful."

Cons:

• "The complimentary tea/coffee making facility in room 30 ..... what a kerfuffle to use so awkward."
• "Rooms can be quite cold and the new part was a bit to warm."
• "Very limited menu."
• "Overall didn't feel we got value for money...the room was gloomy and smelled musty..the carpets looked like they needed a deep clean."
• "Although perhaps 2 out of 3 vegan choices were pasta needed to be changed."
• "No specific cons mentioned about accommodation."
• "We were left to ask where to go to find the restaurant. Once there we were Shown to our table but then left waiting for our promised water."

Value and Pricing

Pros:

• "Would highly recommend."
• "Would certainly return."
• "Although it is not cheap, it is worth it for the quality of the food and ambience within the restaurant."
• "It’s not cheap but it’s worth it."
• "The quality of the hotel interiors makes for a super comfortable stay."
• "Good selection of wines by the glass and reasonable prices plus good nibbles."
• "The biggest asset of this hotel is the staff who are friendly and smile while giving superb service."

Cons:

• "Shocked when this cost me £4.55. I won’t visit again sorry Alex but this is so overpriced."
• "Extremely overpriced for what was once the pub in the heart of the village."
• "Very expensive drinks...charged 12.5 % service charge."
• "One thing was misleading. The prices for the food, unlike other restaurants, quoted the amount less VAT. So a set two course at £35 was in fact £42 !"
• "I also feel the over £16 for a can of Guinness, a glass of dry white wine and a glass of tap water is a bit steep."
• "Food and wine overpriced and 12.5% gratuity added on as standard."
• "£21 for a bowl of pasta very uninspiring."