The Only Way Is Grooming Reviews Summary

Grooming Skills

Pros:

• "Her grooming was faultless, the balm used at the end smells divine - a week on, it's still present."
• "Kim did an amazing job and Timmy felt at ease. He is normally very nervous but wasn’t at all today!"
• "Kim was thorough, efficient and calmed my nervous cats down nicely."

Cons:

• "She kept saying she was very matted and in poor quality."
• "When we went and picked her up she had all her fur left on her neck and all over her tail."
• "She charged us £45 but on her website it’ said it was £45 for a large dog when in fact my pup is only a schnauzer cross miniature poodle."

Customer Service

Pros:

• "The service was worth every penny, my puppy never looked so good he looked amazing."
• "Availability was great only had to wait a few days."
• "Kim was really flexible, fitting is in on short notice."

Cons:

• "Unfortunately had a bad experience with this groomer: After having my dog cut and groomed, I noticed that he kept licking in between his back legs."
• "We picked her up and decided to just pay her and leave as we didn’t wanna cause a scene."
• "Really great experience at this grooming salon! So convenient that Kim does Saturdays and my little pooch smelt absolutely beautiful afterwards! Kim was really professional and on my first visit spent the time to ask me what I wanted, what type of cut etc."

Handling Nervous Pets

Pros:

• "Kim was absolutely brilliant with our dog. He is paralysed and after having his surgery a year ago has not been able to have groom without sedation until today."
• "Kim was amazing with my mums dog Milo! She has such a calm nature and made him feel so comfortable."
• "Kim was so good at keeping Ralph calm even with painful matting coming off!"

Cons:

• "Unfortunately had a bad experience with this groomer: After having my dog cut and groomed, I noticed that he kept licking in between his back legs."
• "Took my nervous Siberian cat to Kim for the first time yesterday for his teeth to be cleaned using Emmipet. My cat surprised us both with his tolerance and calmness- I’m sure this was due to Kim’s expert handling of him."
• "My 2 dogs went to see The Only Way Is Grooming today. I had an update of how they was every step of the way. They were well taken care of and loved the experience."