Address: 42 Lower Richmond Rd., London, SW15 1JP, United Kingdom
Phone: +442071646126
Rating: 4.9
based on 230 reviews.
Professionalism and Care
Pros:
"I cannot praise them enough for their professionalism and attention to detail, worth every penny."
"Not only is the service professional and gold star quality - they make your pupps feel loved and cared for."
"All staff are very friendly and professional."
"City Paws have looked after our family Labrador at their daycare centre for the past year. We can not fault their professionalism, responsiveness and true love for the work they do."
"Excellent service from people who really care about dogs."
"The staff was incredibly friendly and professional, and they took excellent care of my dog from start to finish."
"Very professional service would highly recommended this company."
Cons:
"Your negligence is appalling. Your entire team should be ashamed of what happened to Coco."
"This is the dog walking company that lost my dog for nearly 5 days and never apologised."
"They tell you they did it but they didn’t… they’re dishonest and they don’t do what you asked for!!!!!"
"His lack of due care and disregard was unbelievable and shocking."
"What’s more, Matt tried to get confidential medical records behind my back from my vet which is beyond shameful."
"Absolutely disgraceful company, I would advise you go else where."
"Our 18 month old puppy was killed by a car whilst under the care of City Paws Club on her 2nd visit."
Grooming and Training
Pros:
"Very good groomers, definitely doing their job with true passion! My dog is always leaving with cute haircut."
"I would highly recommend City Paws for any training support you need... Ran through all the basic do’s and don’ts with me."
"Matt is a dog whisperer! Our puppy loved everything he showed us to do with him and he was also very clear and patient with teaching us how to continue the training skills he taught us on our own."
"We took our 7 month old puppy, Jumbo, to City Paws Club for his first ever full groom and we were very nervous incase his fur was taken too short. They did an absolutely incredible job and our puppy looks so smart!"
"Groomers always listen to precise instructions."
"The new groomer Christian is amazing. Lovely guy and our dog has never looked and smelt so good."
"Couldn’t be happier with groom for my little terrier mix, she came out so soft and fluffy, they really listened to what I wanted."
Cons:
"The only thing which was a bit of a let down was that his nails hadn't been trimmed and were badly in need of and should have been incorporated in his groom."
"Very unhappy with the grooming of my pooch as I paid for full grooming, teeth and facial and all he got done was a tidy up with a wash."
"Went to pick up and they had forgotten to do claws but when I mentioned they were very happy to oblige and take care of it quickly."
"Today we shared with the groomers that our dog does not like being groomed. They were fantastic today - took about 2 1/2 hours and she is beautiful and very happy - thank you so much for your care today."
Customer Service and Communication
Pros:
"The staff is very friendly and they do a good job every time."
"Really easy to book with them, responded to my email quickly. Great cut and my little Toffee was very happy after the groom."
"I would like to give special mention to Sara who was in constant contact with me when I was travelling for work, with doggie updates."
"We also really like the online booking interface which is easy to use and allows you to book in last minute, which is great for us when our work plans change etc."
"The whole team is wonderful, but Darren in particular stands out. We can tell that he truly cares about our dog, Archie."
"The team is brilliant with keeping you up to date with timings, contact and generally through any questions you may have."
"The staff is very attentive - sending & posting photos during her stays - and reliable - on time for pickup - and flexible."
Cons:
"You often get photo updates during the day, if I had one small criticism these updates could be a little more frequent."
"The only thing I wish was that the days were a little longer as it is a little hard to fit in around going into the office."
Daycare and Boarding Experience
Pros:
"Citypaws is amazing! Our labradoodle Jack has been going to day care since he was 16 weeks old and he absolutely LOVEs it."
"Ivys favourite day of the week is when she gets to go to City Paws, she loves the team, getting to play with other doggos and most importantly swimming!"
"Our dog Rupert has been going to City Paws for about 7 months and he absolutely loves it."
"We are so pleased she has become a very confident puppy around other dogs and people, and we really do attribute much of this to her being so well socialised at City Paws Club."
"Our pup LOVES city paws club. He always comes back exhausted."
"Our labrador pup Bailey has been going there once a week since she's 5 month old and she loves it."
"Our dog has been going to City Paws Club for the past 12 months and loves it."
Cons:
"Please do not use City Paws Club. My beautiful sweet boy went to day care yesterday with two beautiful eyes and due to the neglect of this team he now has permanently lost his left eye."