Tates Hyundai Reviews Summary

Customer Service

Pros:

• "Great customer service. Very friendly, professional, open and accommodating stuff."
• "Max was very personable, knowledgeable and patient. There was no hard sell and a relaxed atmosphere at all times."
• "Fantastic team at Tates Hyundai Portslade, I’ve now bought my second car from them and can’t complain."
• "We were well guided all the way, good communications, and we were not pushed or rushed into buying something that we don’t want."
• "From the first visit, a test drive, to ordering and delivery we received excellent service from Ian Stocks."
• "Ian the sells man was great he was very friendly and polite and helpful."
• "Superb experience!! I was made to feel like a truly valued customer."
• "Brilliant customer care. Picking up my new i20, very pleased with my last two cars from here."

Cons:

• "I have been trying to book my car in for a service at Tates for weeks but they are completely unresponsive."
• "Courtesy cars are always a problem getting and you're charged extortionate mileage and wear and tear costs."
• "Absolutely impossible to ever get thru on the phone, even if you leave a message for call back you wait for days sometimes."
• "Great service but yet again no suitable mobility curtesy car for my needs."
• "Don't answer their phone or respond to even phone messages- and the nice lady on the chat changes the subject then cuts you off cold."
• "Worst customer service, went in to test drive ioniq plugin hybrid and first go it looked like he didn’t want to."
• "The only thing I can say is that the customer service and repairs/car service is absolutely awful."
• "Same light flashing on return home as one that was reason for being in the garage for a week."

Sales Experience

Pros:

• "This was hands-down the best car buying experience I’ve ever had."
• "I picked my brand new i10 today from Tate's portslade, Ian the sells man was great."
• "Recently made the journey from Scotland down to Brighton to pick up a stunning Hyundai i20 n, the customer service was second to none."
• "I found dealing with Tates Hyundai satisfyingly simple and straightforward."
• "Sales Manager Bradley Arthur at Tate's Hyundai Portslade could not have been more helpful."
• "Ian mobilty salesman at Tates Hyundai Portslade is the Best. He's kind patient explains everything properly."
• "Just purchased our new car from these guys. It's the second time we have bought from Tates Hyundai. Highly recommended."
• "A huge thank you to Chris Reid for all his great, kind, supportive and very professional help regarding the order of my new Hyundai Kona."

Cons:

• "Unfortunately, the car was delayed due to world manufacturing issues."
• "went in looking to buy a new vehicle. after twenty five minutes we gave up as no one appeared interested in us."
• "I bought a high end second hand car at a dealer premium price tag for peace of mind, instead I bought a car with expensive issues to fix."
• "I tried to order a part through this garage as a broken wheel stud had ruined our travel plans, They never called back."
• "We were approached by a sales person who made us feel welcome, we had no pressure to buy."
• "I had booked a full service online via Hyundai - price quoted at £249.00. They had also failed to update the navigation maps and system software."
• "I recently went into Tates Hyundai and spoke to someone called Ian, with regards to getting My first Motability car as it is all very new to me."
• "I'm left feeling very dissatisfied with Tates and will be looking elsewhere to buy my next car."