Address: Victoria Rd, Brighton and Hove, Brighton BN41 1YH, United Kingdom
Phone: +441273426600
Rating: 4.7
based on 127 reviews.
Customer Service
Pros:
"Chandlers is not my nearest BMW Motorad dealer but I travel the extra distance because the customer service is excellent."
"Really happy with the service I received. Rang Connor for a spare part, got a quote, accepted it and next day the part arrived in the post."
"customer service and sales is outstanding, knowledge of models and spec and the products that the sales team can offer is very impressive and nothing is ever a problem."
"Staff very helpful and professional."
"Both Brad and Lydia could not have been more professional and friendly."
"The team couldn't have been more helpful."
"Very friendly and helpful service from the first phone call to arrange a short notice service, to when I collected the bike."
Cons:
"Sorry not professional he talked my partner out of the test drive not good sales won't be returning to this dealership."
"Asked for test ride of couples of bikes... they never got back."
"Phone calls to the service department were not answered."
"Unfortunately they are under staffed, rarely answer the phone, don't reply to voice mails or call back when messages are left."
"Terrible customer service - it felt like everything was prioritised above speaking to customers."
"I was not kept informed of any progress except for an automatic text which was incorrect."
"Mostly friendly staff, 1st guy was somewhat sarcastic."
Dealership Experience
Pros:
"Highly recommend that you visit this place if you’re after a good deal and want to get looked after."
"A genuinely excellent dealership."
"Fantastic sales team and service."
"Highly recommend Candlers Motorrad, Brighton."
"These guys make you feel special which is rare in this day and age."
"Helpful staff and great communication from the After sales team."
"Very knowledgeable and helpful sales team."
Cons:
"I will now move to the BMW dealer in Alton renowned for good service, because to be honest they don't give a f%&$ at Chandler's unless they are taking your cash!"
"On speaking to Andrew Steele the sales manager he was apologetic and I'd like to think embarrassed as this is without doubt the worst buying experience I've ever had!"
"But the branding of the dealership is very confusing - is it Chandlers Bikes? Why did I get a service confirmation from Beadles, and who is Group1?"
"Been a customer of Chandlers BMW for over 10 years... but the whole service and customer experience has really gone downhill in the last couple of years."
"To say that I am unsatisfied would be an understatement."
"Would not recommend, going to buy a £25,000 bike from this dealership."
"Unfortunately Chandlers have fallen well below the service expectations of a main dealer."
Quality of Service
Pros:
"The whole event was hassle free and pleasurable."
"Efficient and friendly service (Alex). Free courtesy bike, free bike clean and they thoroughly checked a couple of issues at no extra cost."
"In difficult times Chandler's Brighton, Alex and the motorbike team have maintained their high standards and run a very friendly smooth running service."
"David (Servicing) and his illustrious team have just undertaken a 6k service on my R1200GS."
"The handover was thorough without being too techie or boring and related all the clever bits to how I ride."
"They have been very helpful with general servicing and fault diagnosis of my bikes over the years."
"Each time they do a cracking job."
Cons:
"Only complaint is they didn’t clean bike as part of their premium priced service."
"Also its been filled up with too much oil and it requires draining and re-filling."
"The receipt stated the bike had been washed free of charge, however it had not been washed at all."
"the bike had 2000 miles more on it than advertised."
"However on delivery of my new bike, I found the brake lines and calipers to be far from mint and in fact very un-loved and looking badly corroded."
"The bike was not repaired in the given timescale."
"It has taken almost 4 weeks to replace the fuel pump on my BMW bike."
Value for Money
Pros:
"First class customer service."
"Excellent service, friendly and helpful."
"Highly recommended dealership and Both the manager Ben and salesman (also Ben) were top notch."
"Excellent service, both over the phone and in person."
"All in all a superb service… Very, very impressed and happy to recommend Chandlers BMW Motorrad based on this experience alone."
"Fantastic service from this dealer."
"The service manager Shane was absolutely fantastic and so was all the work."
Cons:
"Pricing of services is I’m afraid outrageous though! £150 for an oil and filter change - even though I brought my bike in with no fairings on and it’s at best a 10min job!"
"Another £150 to replace the brake fluid!!"
"Website offer not honoured after booking a full service with an out of season offer of a full valet."
"Feel like staff are under a lot of pressure from senior/upper management that don't back them up or don't know what they're doing or simply don't care!"
"The only minor disappointment is that the tyres I wanted, was quoted for, and promised, were not available on the day (due to their supplier letting them down)."
"Unfortunately I had to book through a central booking call centre and when I arrived for the service it seems they had booked too much work for the dealership."