The Albert Reviews Summary

Food Quality

Pros:

• "Others enjoyed their trout risotto and burger."
• "Good Sunday Roast (very tender meat, which is usually where these things fall down)."
• "Delicious lemon hummus, lentil and courgette salad, tenderstem broccoli and plant based burger."
• "The roasts were the best I've ever had in a pub especially the roast potatoes."
• "The plant burger (vg) was the juiciest & best looking vegan burger I’ve had in any Youngs pub."
• "Lovely food, the Albert burger is succulent and moist."
• "The cod and chips get our thumbs up also."

Cons:

• "Absolutely TERRIBLE food."
• "Worst roast dinner I’ve had in a pub for years."
• "The food was a bit over cooked and the fish looked very greasy."
• "The Sunday roast is okay but the daily menu is terrible."
• "The portions are very small and Uber priced and the food has definitely gone down hill."
• "The gravy was watery and the beef was not good quality at all!"
• "The fish in the fish and chips was awful --- tasted like overused vegetable oil."

Service

Pros:

• "Service is friendly and helpful."
• "Staff are brilliant, we complained about a noisey group and they did not hesitate to move us to another table."
• "Excellent service for Sunday lunch today, attentive but not overwhelming."
• "The staff were lovely, very patient with our group and service impeccable."
• "Service was fast and professional despite a busy Sunday lunchtime."
• "Super friendly bar staff, who were very cheerful and happy to help, despite being two people down."
• "Service is always quick and friendly."

Cons:

• "Only downside was food took a little while to come out."
• "Wow appalling service asking for salt and peppers and nothing came."
• "Drinks took far too long, we were advised to use the Youngs app to order but the incorrect drinks were brought twice."
• "Customer service was shocking... Flat fizzy drinks from the pump, not offered much of an apology when items from our meal were forgotten."
• "Service has gone downhill - waited over an hour for a simple burger and then they said they'd forgotten about it."
• "Came for Sunday dinner. Very clearly, we were served the very nuked microwaved leftovers from Sunday lunch."
• "Never in my life have I had such poor service with such a condescending attitude by a waiter."

Ambience and Location

Pros:

• "Definitely worth a visit, middle range pricing, will visit again."
• "Great pub, good location."
• "We hosted our engagement party in the Albert's lovely outdoor garden and conservatory."
• "A great place."
• "Nice open pub with plenty of comfortable seating inside and outside."
• "Gorgeous decor and ambience."
• "What a gorgeous place this pub is with such friendly welcoming staff."

Cons:

• "Not the best place for a quiet drink on a Sunday lunchtime as it gets quite noisy with family groups of diners."
• "The outdoor areas are very unappealing."
• "The whole thing was disorganised and I felt terrible for the poor server who had to deal with it all."
• "Wooden floors tend to make noise travel quite a lot in the bar area."
• "I wasn't there long, but a very busy pub which meant things weren't as clean."
• "The manager's dog is messing all over the place, most of the time the toilets are blocked."
• "The location, unless you happen to be visiting people at Kingston Hospital! It's kind of out of the way."

Pricing and Value

Pros:

• "The food is a tad pricey but worth it in the end."
• "Staff were great, prices reasonable, beer well kept."
• "Great food and good value so close to the park. Perfect for post walk lunch!"
• "The food was delicious, the staff were incredible."
• "Extremely attentive staff, excellent buffet menu with generous portions including additional vegan options."
• "Food was delicious, fresh ingredients... chicken pie was wholesome and very tasty."
• "Nice friendly manager Brad and all the team."

Cons:

• "Kids meals were £8.50 - for what you get, a total rip off."
• "They are quite expensive and to be honest greedy."
• "£4 for a half-pint is almost criminal."
• "The portions are very small and Uber priced and the food has definitely gone down hill."
• "Paid £6.15 for a pint. This is very expensive."
• "Meal was disappointing and incredibly overpriced."
• "Feel scammed and ripped off."