The Grey Horse - Smok'd Reviews Summary

Service

Pros:

• "The waiters were all very attentive and friendly."
• "Service was friendly, warm and welcoming."
• "The staff is really friendly and helpful. Every visit they've made us feel welcomed and valued."
• "The staff were super friendly and the atmosphere was great."
• "Staff were friendly and welcoming."
• "Staff is extremely friendly to be in a concurrent area. They always provide their best service and make you smile."
• "Staff helpful and friendly."

Cons:

• "Unfortunately, as is the case for many pubs, rather than relying on its reputation as a live music venue to bring in customers, it relies on bands to bring their own crowd."
• "The only draw back was it took 45 mins for our food to arrive as they were super busy."
• "The table service was non existent. Apart from the first drink the following 2 drinks were difficult to get hold of."
• "Table service obviously doesn't help as apart from an initial drink order we were not served again till 9pm."
• "Quite difficult to get servers attention."
• "None of the staff bothered because they were chatting away."
• "The waitress however was quite unprofessional and was pushing us to order mains as soon as we finished the starters and pulled faces when we said we were not ready."

Food Quality

Pros:

• "Amazing smokey bbq style food. The burgers are to die for."
• "Food tasted excellent, service was great."
• "Food and cocktails were delicious."
• "The food was excellent quality and the portions plentiful."
• "Every dish was so delicious!"
• "The food was very tasty."
• "The food is fabulous."

Cons:

• "Exciting menu but poorly executed and not really as described."
• "Baby ribs overcooked /dried out."
• "Our brisket was cut quite thinly so was a bit on the dry/tougher side."
• "Pork belly dried out."
• "Both times I had the Jacob's Ladder ribs, they were way too greasy."
• "Food absolutely tasteless like no flavour whatsoever, dishes not even hot just mildly warm."
• "The brisket was dry, not egregiously so but definitely over."

Atmosphere

Pros:

• "Such an amazing atmosphere at this pub, closest thing you'll find to a club due to lockdown restrictions."
• "Amazing blues bands."
• "Great ambiance, you could almost forget we was in a pandemic."
• "It had a relaxed vibe and I really liked the quirky interior."
• "This is definitely one of my new favorite spots in Kingston. 💯"
• "Overall a fun, satisfying, and lively experience and will be back again soon."
• "The interior is also something I fancy a lot!"

Cons:

• "Only slight negative on the atmosphere is that we were sat outside in a covered area and there were people smoking cigarettes and cigars within touching distance of our table."
• "The whole place smelt like wet dog and it made it impossible to enjoy our food."
• "The smell put us off our food and ruined our experience!"
• "Only thing that let it down was that there was smoking allowed in the 'garden' area, which was pretty covered over as an indoor space so the smoke lingered and smelt which was a bit off putting."
• "We witnessed one of the servers stroke the dog and then serve another table drinks without washing their hands! That is revolting."
• "The staff member doing the seating, table cleaning, and serving food had very poor hygiene practice."
• "Tap water at the table with some party confetti left inside form some previous party."

Value

Pros:

• "I highly recommend this place for those looking for a fun place to eat and drink some amazing food at very affordable prices."
• "Good price too!"
• "My son's ribs kids meal was delicious and great value."
• "Great food and reasonably priced."
• "The food is tasty and always worth the money."
• "Some elements such as the ribs were well worth the money."
• "Food is incredible, decent size portions and meat is to die for."