TMS Leicester - Volvo Cars Reviews Summary

Customer Service

Pros:

• "TMS Volvo have been amazing from my very first visit to there Leicester showroom, to my eventual purchase of my brand new car."
• "Bought a stunning XC60 MHEV used approved vehicle from Elliot of TMS Volvo Leicester who was extremely professional."
• "Kindest team ever! They carried out great customer service and offered the best deals that catered to the models I was eyeing on."
• "I had the pleasure of dealing with TMS and the lovely Andy who guided me throughout the whole car buying journey."
• "From the initial purchase of our Volvo to resolving a small sensor issue after the purchase the TMS team have provided an outstanding service."
• "Joe in the service department was so helpful and took the time to listen to my query."
• "We were impressed with the time and attention given to us on picking up our car from TMS Leicester."
• "Great service and support. TMS you should be proud of your staff, they are the best in the business from reception to your tech guys."

Cons:

• "One of the worst after sale team I’ve ever seen! I wish I never bought my car of them."
• "I bought my Volvo from here they was great when it came to selling the car to me that’s the only reason why I would give them one star, once the car is sold the customer service has to be -5 star if I had that choice."
• "My car was towed away after large sidewall puncture evening of Fri 15 Sept, and delivered to TMS next morning for tyre & potentially alloy wheel replacement, dependent on damage. I'd been in contact with TMS specifying this on Sat who had confirmed they would check tyre & order alloy too just in case. Popped in Mon morning by chance but was told they didn't know whether the tyre has been ordered, couldn't say if/when it might be done and didn't have a loan car as that was to do with Volvo and not them. Unhelpful, obstructive and unaware of comms. V poor. Car was ready around 1515h. Service desk staff need to read the notes instead of fobbing off customers who have been left without a vehicle."
• "Didn't think much of the customer service had to wait 15 minutes to be seen to as the service representative was over the road getting a McDonald's."
• "Just left TMS Volvo Leicester after having to chase them for a refund of £1000. No apologies for the oversight on their part, no explanation for the reason why the never realised they had not refunded £1000 of my money sat in their account for over a year."
• "Terrible service, wanted to buy my car so I took it down for an assessment. The salesman said they wanted it, but then they wouldnt return my calls and kept me hanging, still not heard from them a month later!"
• "Good service during sales but shockingly poor when I had a problem. I bought a new V90 from Volvo Leicester. After just 6 months the satnav, cruise control, front lights and city safety systems all suddenly stopped working - the car info system said to take the car in for a service (despite the fact that it had done very few miles). For such a new and expensive car to go wrong so soon after purchase is disappointing and somewhat upsetting. The attitude from Georgina in the servicing department was simply rude and utterly unhelpful. When I explained that I would like to make a complaint I wasn't given any information on how to do so. I certainly won't be using them again."
• "Absolutely appalled with the poor service received from this company! Handed my car in for a recall. When working they fiddled with the valve which broke the pipe, this meant they delayed the collection time to another week. Not only that, when I asked for a replacement/courtesy car they said I had to pay for it from my own pockets, how ridiculous!? I have complained but they have taken no useful action. DO NOT VISIT STURGESS OF LEICESTER!"