The Fat Pizza Southend Reviews Summary

Ordering and Delivery

Pros:

• "Fat Pizza Colchester - first opened it's doors at 19:00 tonight. Order arrived within specified time."
• "Fat Pizza is a smooth running operation, I use my app to place an order, I get loyalty points and the pizza turns up on time or earlier (9 times out of 10)."
• "Food always hot and great value. Staff polite and efficient and delivery has always been more or less on time."
• "I ordered my pizza from Just Eat and it turned up 10-5 minuets early."
• "Tasty, great portion size and the delivery man was lovely."
• "Lovely fresh flavours, delivered quickly, and even with real-time location tracking on orders."
• "Employee on the phone was appearing to be empathetic which is great."

Cons:

• "Shocking iv just placed an order on there website they took my money then I recieved an email saying my order was missed and refund will take few hours and when I called to find out what was going on I was hung up on."
• "Ordered food and waited an hour beyond delivery time."
• "If I could leave no stars I would! My other half ordered food at 9 pm through Just Eat & no food was ever delivered!"
• "I've order from them about 5 times now and always a problem, no more, if they say one hour delivery that's more like 2 hours and when you call and ask they say we will refund you as can't get delivery to you."
• "Waited 3 hours for a pizza that didn't even turn up."
• "Ordered a simple margarita and garlic bread took over an hour and 15 minutes (a Thurs night)."
• "Waited 2 hours before calling to cancel lady on the phone told me 2 times over an hour that it was on its way,then the driver tells me he only left the shop 10mins before Lies, disappointment and hunger."

Customer Service

Pros:

• "Any time we have had an issue we are quick to raise it and their staff have always been quick to resolve any complaints."
• "Been using the Southend outlet since they first opened. Wouldn't use anyone else."
• "Thank you to the assistant manager for coming out to return our money. It's really appreciated."
• "Lady on the phone was helpful and nice."
• "Sometimes things do go wrong but they are happy to remedy the issues."

Cons:

• "Barely even get an apology."
• "The same woman I spoke to the first time then admitted it was probably the app that messed my number up, but she was perfectly content to blame me the first time round!!"
• "They shut there phone lines."
• "The man who answered was the most blunt and useless member of staff."
• "Maybe employ someone who has two brain cells to rub together!!!!!!!"
• "phone operator's blatantly lying. Disgusting."
• "Spoken to extremely rudely by some girl who didn't seem to have a care in the world about my order."

Food Quality

Pros:

• "AWESOME PIZZA WOULD RATE ∞ STARS IF I COULD AWESOME OWNER DELICIOUS PIZZA..."
• "Fat Pizza does the best cookie dough in Southend IMO."
• "Desserts are very good and taste very nice."

Cons:

• "Southend store gone downhill."
• "Food is cold, wrong size pizza, undercooked, tasteless."
• "Pizza sauce lacks flavour and cheese isn't very melty."
• "Absolutely disgusting, AVOID AVOID AVOID, asked for a thin base it was as thick as 2 slices of bread, wedges wer well undercooked, no tomato sauce..."
• "When the food finally came it was cold on both occasions."
• "Very disappointed, after waiting 45 mins for an American hot thin pizza I was delivered a vegetarian fat pizza."
• "Pizza turned up, stone cold. They also sent the wrong flavour cheesecake which was a solid frozen block of ice."