Solopress Reviews Summary

Print Quality

Pros:

• "The print quality was very good and the text and images are very clear."
• "Always great quality print, speedy reliable delivery and helpful staff."
• "Quick turnaround time with my order which has been printed to a high standard & DPI."
• "Amazing quality of products."
• "The quality of the product received was fantastic."
• "The quality was beautiful; they were a joy to handle."
• "The prints turned out beautifully."

Cons:

• "Of the flyers that weren’t damaged the print quality was very, very bad. Colours not sharp and print speckled in places."
• "Got a print with extremely dull colours compared to the image provided in proofs."
• "Second time the colours were washed out close to being completely white."
• "Quality was terrible... Twice."
• "Ordered 25 flyers as a test run before ordering a large batch to advertise my music business. 44 arrived, which I can’t complain about to be honest as I don’t mind having extras. The ones that printed properly look good which I will give credit for. Unfortunately exactly half of the batch has big printing lines right down the middle in the most noticeable part of the picture."
• "The quality is poor on 1 of the banners, but ok on the other."
• "We have had mismatched colours, fuzzy prints, bad cuts and damaged goods a day before event."

Customer Service

Pros:

• "Seriously helpful, I honestly couldn't have received better service."
• "Jody Carter looks after my account and he's brilliant."
• "Ryan from Solopress had been diligently helping me place a large print order today. He was friendly, professional and very kind."
• "Erin Still who was outstanding at helping me resolve some custom size prints that were not available on their website."
• "Neil S, and Ryan P who were brilliant - very professional and good at explaining things."
• "Kyle Springford who was extremely helpful and friendly and gave me the information I needed."
• "Customer service is amazing here! I had a big problem with my order which affected by business but the customer service team understood my problem and resolved it efficiently."

Cons:

• "Customer service is virtually non existant and tried to palm off and blame the carrier."
• "Solopress apologised but weren't able to resolve the situation."
• "Solopress used to be amazing... Lately their customer service and live chat has been extremely poor to non-existent."
• "Stay away from this company at all cost. They don’t value their customers and will always disappoint you with their poor level of quality and customer service."
• "The customer service team has ignored my emails regarding the issues we had with printing."
• "Shocking customer service."
• "Their customer service is genuinely horrendous."

Delivery & Reliability

Pros:

• "I'll be ordering another very soon."
• "These are my only printer of choice in most scenarios because they are a great company to deal with."
• "They've saved us many times by delivering printing jobs very quickly and for such a reasonable price."
• "Delivery options are perfect too."
• "Professional and friendly with prompt and high quality results."
• "From my initial contact through to the delivery of the brochures the service was first class."
• "Arrived on time and the quality of the product is amazing, really happy with my order."

Cons:

• "I am afraid I will not be ordering again. They might be cheap, but they cannot deliver."
• "The entire load of thousands of business cards we ordered from Solopress were thrown into a skip and were never refunded."
• "Please be aware the company policy is to entice customer by offering next day delivery and then delaying the job by 3 to 5 days."
• "Ultimately the brochures were delivered to the venue of the event rather than our office, just 5 minutes before the event started (over 3 days later than they had initially promised)."
• "They will lie to you about attempted delivery then expect you to travel miles to 'pick it up yourself' or you will lose it."
• "They were apparently guaranteed for delivery the following day, but didn’t arrive."
• "I paid over £70 for a single wall calendar, which is not exactly cheap, and so far it's 3 days late - with no response from customer service as to where it is."