Sentado Lounge Reviews Summary

Customer Service

Pros:

• "First impressions are of staff who care about the people that come in... offering options and showing a real interest in their choices."
• "Staff was friendly and a quiet setting during lunch time."
• "The waitress who served us was very friendly and enthusiastic."
• "Staff are brilliant, very friendly, good with the children(who had a brilliant time colouring)."
• "Had a warm welcome... Good food and fantastic service from our waitress... She went above and beyond for us."
• "Served by a waiter named Tyler. He was very polite, present and hard working and made us feel comfortable."
• "Thank you KIM for a great experience Saturday night."
• "Amazing staff and atmosphere. They are very friendly and kind."

Cons:

• "The service has been a bit hit and miss on the last couple of visits, with a few mistakes being made."
• "Only down side is they seem to deliberately(?) not clear the tables."
• "Glad I bought a drink and checked menu before getting a table or I'd still be waiting!"
• "Waited ages to be seated, even looked at to acknowledge we were waiting and it was empty so felt neglected from the start."
• "Waited 90 minutes for drinks. Ment to be birthday celebration."
• "Nice looking place but unfortunately found a hair in my food & when I told a staff member she replied with Oh."
• "Waited ages for our drinks plates plus glasses not cleared we were told they were short of staff."
• "Would have given 5 stars, waitress had an argument when I did not know what table nm."

Food Quality and Variety

Pros:

• "High quality food. As an Asian myself who eat mostly oriental food, this is a very high quality fried rice."
• "The food was pretty good and there is a good selection with some unique choices."
• "Food was pretty decent; we ordered from across the menu and everything was tasty and well presented."
• "Food was hot, tasty and quick to table. Good sized portions, we left full."
• "Another fantastic meal at Sentados. Pulled Brisket Chilli and Bang Bang Chicken both amazing."
• "Food was delicious, I had the Mexican Superbowl and a side of sweet potato fries."
• "The ultimate chicken burger, great mix of ingredients."
• "Amazing throughout the whole experience, we were welcomed by polite, welcoming staff took us to a beautiful candle lit table. Food was amazing."

Cons:

• "It's ok, not had a bad meal at Santardo to be fair, but there is not much variety and choice on the menu."
• "Also the tables size are a bit tight for 4 people."
• "the food was brilliant but the milkshake wasn't 'shaking' for me as it tastes very bland and flavourless."
• "Food good value, staff helpful and really friendly. Just the type of place that Sittingbourne needed. Be great if they operated a table booking service 👌"
• "Food was not good, chicken was rubbery and inedible, my wife's burger was more bun than anything else."
• "Unfortunately a lot of food was unavailable due to Christmas."
• "The food lacked any kind of seasoning making it very bland."
• "Pretty good meal. A bit like an upmarket Wetherspoons."

Ambience and Atmosphere

Pros:

• "It has quite a cool, relaxed vibe about it with decent music playing at a good level to still allow for conversion."
• "Really enjoyed our visit to Sentado Lounge. On arrival we were able to choose where we wanted to sit, we chose a nice cosy corner."
• "Great atmosphere, friendly staff, good selection of meals for all tastes/preferences."
• "First visit to this restaurant and we were not disappointed. The staff were welcoming and friendly and very professional."
• "Great place to go for a coffee and food they also have a gluten free menu. Good atmosphere and relaxing."
• "Seriously cool place to go after a movie or bowling the whole vibe has been very well thought out."
• "Brilliant atmosphere, attentive staff who took the time to talk to you."
• "Amazing atmosphere, food and cocktails was fantastic."

Cons:

• "Unfortunately alot of food was unavailable due to Christmas what we did have was delicious although an item we had ordered which was suggested as an alternative was forgotten."
• "If you don't like a noisy environment this probably isn't the place for you on a Saturday night."
• "Maybe it's just me but on a busy night like the weekend it's just too loud."
• "Was Mother's day so busy, but lovely atmosphere and would definitely go again as service and food was spot on."
• "We will reserve judgement on this visit, they were clearly under staffed and that is probably why it took nearly 40 mins just to receive our drinks order."
• "Avoid. Very very poor tapas. Just about warm food, old broccoli, very small dishes, poor quality & bland flavour."
• "Dirty pint glass with food stuck to the side of the glass. Dirty cutlery with dried food on them."
• "I did like the food waited nearly an hour for our drinks plates plus glasses not cleared we were told they were short of staff."