Drift Bridge Garage Limited Volkswagen Reviews Summary

Category: Volkswagen dealer

Address: Reigate Rd, Epsom, KT17 3LA, United Kingdom

Phone: +441737360111

Rating: 4.0
based on 85 reviews.

Customer Service

Pros:

  • "We did receive a call from Darren Eggington after posting the above who was courteous and professional, apologising for his colleague's earlier call and cancellation of our booking."
  • "Can't rate them highly enough. From absolutely lovely sales and reception staff to top notch service department, VW drift bridge never fail to impress."
  • "James was honest, professional and helpful throughout the process."
  • "Very much appreciated the excellent customer service from the service guys, who were approachable, cheerful but very efficient."
  • "Stuart is not only a polite and fantastic salesman but a genuinely great guy."
  • "Love the car I bought today! Thank you Drift Bridge for opening again."
  • "Really pleased with my recent purchase experience from Drift Bridge."

Cons:

  • "They treat customers like mugs!!!!"
  • "Absolute joke company!!"
  • "Would highly caution and suggest avoid."
  • "Dreadful! Avoid!"
  • "Has put me off buying VW in future."
  • "However when a 2 year used t-roc is quoted for the same price as a new GLC on a 2 year lease, something is wrong."
  • "I almost bought from them but let down by their Audi sister showroom next door who refused to accept a PX on my Audi."

Sales Experience

Pros:

  • "Everyone who works there is friendly, helpful and knowledgeable."
  • "Particularly Jordan, who went over and above with his assistance."
  • "Stuart met me at the end of last year and at every step of my initial enquiry listened and really focused on what mattered to me."
  • "When approached by Chris (Sales Team) not once did I feel pressured into purchasing a car I did not want."
  • "Paul and his team in Sales are exceptionally professional."
  • "An absolute pleasure dealing with this company the customer service was second to none and a special mention must go to an employee called Ashley who made my experience smooth and enjoyable would recommend."
  • "From start to finish they made the process of buying a car stress free and enjoyable and took the time to listen to all our needs."

Cons:

  • "Their head of business shouldn’t be allowed to engage customers. Rude and a complete lack of interest."
  • "Don't bother phoning as telephone skills are awful, even when you are a paying customer."
  • "Dishonest denial from the garage, I regularly see employees parking these vehicles."
  • "Again rudeness from the staff from the get go."
  • "I'm no expert but fail to see how it could take 3 hours to see that a belt had shredded."
  • "I feel like you now tried to scam me by wanting £150 per hour for 3 hours to investigate or more."
  • "The agent was unhelpful, interrupting and at times rude."

Service Quality

Pros:

  • "New automated check-in for servicing is very clever & user friendly."
  • "I have been incredibly impressed with the service I have received."
  • "Great customer service by Honnie in the service department."
  • "Probably the only place in London that can do an entire engine replacement in under two days."
  • "Fantastic help and support from Neil and his team today."
  • "Efficient. Dropped car off. Phoned to say expect a video from mechanic informing of brakes exhaust system discs. Pads etc. Informed when ready to pick up. Car washed and inside valleted..very good"
  • "Excellent, reliable and friendly service."

Cons:

  • "Booked in for a service on a Scirocco only to be called to be advised I needed on rear shock (leaking), the car having covered just 30,000 miles."
  • "Whilst eager to help with my service light problem they unfortunately didn't hear me say that the engine management light was also on."
  • "Sought to book the car in, as requested by VW, for a battery change and software update on 17/08/2022 and was told by Drift Bridge Garage they were overbooked and to try again in January 2023!"
  • "Service dept very unhelpful in resolving this issue."
  • "Also had extended warranty and after 66 k miles and car being under 5 years old front drivers seat bolster collapsed and they wouldn’t repair it!"
  • "The garage did a good job with the complimentary car wash and car looking nice and clean both in and out."
  • "Service team don't bother to put the steering wheel, seat and mirrors back as it was."

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