Coulsdon Audi Reviews Summary

Customer Service

Pros:

• "He was attentive, patient and hard working."
• "Extremely impressed by the service provided and you now have a loyal customer who will always highly recommend your garage."
• "Couldn’t have asked for better service from Audi Coulsdon, David has been super helpful."
• "They helped with everything I needed. And offered excellent service when my car went in for a recall."
• "Best experience I have ever received in a Service Centre."
• "I found Michella and her colleagues friendly, polite and helpful."
• "The advisor in the service department who I dealt with was extremely efficient and was very attentive."

Cons:

• "Service was poor and called three times to speak to a customer service advisor, each time was passed around and promised a call back, which never came."
• "Truly awful experience having to beg for a refund."
• "Feel let down. Very frustrating when Reception staff don't pick up the phone and Management don't respond to your email after reporting a paintwork defect within 30 days of ownership and still no communication."
• "The customer service was rude and was kept on hold for around 5 minutes with no apology."
• "Contacted Coulsdon Audi after receiving an offer from the Coulsdon Audi team via carwow. The salesperson I spoke with came across disengaged and was abrupt."
• "Customer service stinks and they don't give you full information."
• "Awful service, left waiting in reception for 45 minutes to see an advisor to be told there was no loan car available even though I booked 3 weeks in advance."

Vehicle Purchase Experience

Pros:

• "Another GREAT experience I have had in getting my second car."
• "Just thought Id leave a review of Clive and I think the other man was Ian. Ive bough and collected my car."
• "I’m pleased I bought my car from Steve and I would recommend highly."
• "I would definitely recommend buying a car from here."
• "So happy with Audi Coulsdon, they really went above and beyond to look after me and my needs when buying a new car."
• "Sam Gower has been super helpful, I’ve just brought a car from Audi Coulsdon."
• "Sales executive Teeki Shrestha was very accommodating, friendly, professional."

Cons:

• "I walked into the showroom and bought a 70,000 pound RS5 that day I expected more."
• "Can try only once..after once they might not encourage you."
• "I will NEVER return to this dealership again."
• "2 days before collection the salesman contacted me to tell me the vehicle had serious accident damage and they would not sell it to me!"
• "The car was involved in a accident I was not informed."
• "BULLY sales man."
• "I took my car in for a service and left only to find money had been STOLEN from my car by someone from Coulsdon Audi."

Vehicle Features & Quality

Pros:

• "Other EV’s have greater ranges more boot and frunk space, even more technology, but none deliver it in a more understated, sophisticated, emotional, beautiful design than Audi’s e-tron GT."
• "The features I would have changed on this car would be the addition of soft closure feature on all doors, the grille painted in the body colour as opposed to a contrasting grey."
• "I was soon sitting in the driver’s seat and cruising out of the dealership, at this point I must add that this was like moving from a steam engine to a high-speed Japanese bullet train."
• "The cars were all laid out perfectly and everything was clean and in exceptional condition."
• "I received the car back, fully charged and spotlessly clean."
• "Bought a pre-registered Audi A6 Allroad and had excellent service."
• "Had my car picked up from my home for a reapplication of it's Life time shine after an accident repair. Car was returned to my home, absolutely sparkling, all on the same day."

Cons:

• "The only problem was that they didn't have an electric car that you could test drive."
• "The number plate was damaged when they screwed it on and it needed replacing."
• "They made every excuse under the sun as to why someone may have felt the need to rummage through my personal belongings in my private compartment and steal my money."
• "The car was involved in a accident I was not informed."
• "Never Audi again I bought Audi a7 2020 lots of problems the dashboard has lots of noise and crack very poor material inside."
• "Went to see a £21000 Golf. Was told by the salesman on 2 occasions that it’s a 2nd hand car when we pointed out that it stank of cigarettes and the rear bumper paintwork didn’t match the rest of the car."
• "This place bought the wrong side wing mirror for me. Made me wait weeks to fix it."

Communication & Follow-Up

Pros:

• "Strong communication throughout the process, even when I was abroad."
• "He worked really hard for us, kept in regular touch and ensured our needs were met."
• "Leo ensured I was kept up to date by proactively contacting me via phone."
• "His communication was excellent, ensuring a smooth and pleasant buying process."
• "I was told how long the car would take and I was called promptly at the time given to collect my car."
• "Great customer service from the moment I handed the key to when I got them back."
• "Many thanks go to Ian Draper for organising it all for me. Great customer service."

Cons:

• "I am writing this review because every effort I have made to get in contact has been ignored."
• "Appalling! Needed my steering rack replaced... Not only am I not provided with a car, my phone calls don't get returned!"
• "It's now Friday evening, and no one has returned my call or responded to my request for a failure in the installation for over two weeks."
• "The quality of service was terrible. Requests for returned calls being left, reception stating individuals were not available."
• "I'm chasing them just to be updated and promptly get ignored."
• "Just to post an update: I was contacted by Audi regarding my feedback, I sent them the details and nothing has happened since then."
• "I had enquiry sent for advertisements but never got responded."