Formula One Autocentres - Leatherhead Reviews Summary

Service Efficiency

Pros:

• "Appointment at 10:30 am. Told car would be about 1 to 1.5 hours to change the 4 tyres, it took exactly that well done."
• "Had my tyre size in stock which is always a rarity."
• "Noff and his team provided very good service on all four tyres replacement for me."
• "Just needed a tyre fix, fantastic service, waiting room with TV."
• "The manager at the branch Kevin was very helpful and managed to fit me one hour before the appointment time."
• "Quick, friendly and efficient service too, thanks very much it was much appreciated."
• "Ordered 4 new tyres and a free 10 point safety check. Tyres fitted in specified time no complaints."

Cons:

• "Bit disappointed if I am being honest. Brought car for a premium 'Masterservice' service. Unfortunately two separate tyre punctures... were missed."
• "Terrible. Hardly any staff, the two working were supremely unhelpful."
• "They were even booking walk-ins in before my car, despite reserving a slot."
• "Supposed to be a fast fit centre, manager hiding and wouldn't even come out to see me."
• "I booked my car in with 4 days notice on the website for a tyre replacement, spring service and alignment check. The tyre was not there, the spring service was not carried out and the mechanic was reluctant to do the wheel alignment check."
• "Arrived 10 mins early as requested on my internet booking to have 4 tyres fitted. Was told that it would be any hour and a half at least before they even started my job as they were running late!"
• "Booked my hyundai ioniq in for an annual service. They had my car from 9:00 am till 17:45. Had a call at 5:30 and was told that they couldn't find the battery so no work had been done."

Customer Service

Pros:

• "They did a great job on my car."
• "Would definitely recommend them and happy to do business with them again in the future."
• "All the staff were lovely and very helpful."
• "Great friendly service at Leatherhead branch."
• "Every-time I come with a big or small issue the team are always more than helpful."
• "Great communication before the appointment and detailed explanation by the fitter to explain exactly what they needed to do when I was there."
• "Very friendly staff and lovely to talk to."

Cons:

• "The worst experience of my life...."
• "Will never even consider this garage again, let alone recommend to family it friends.. Only to stay clear!!!"
• "The workers here know nothing about cars, MOTs or the law, let alone communication skills!!"
• "Awful place. Failed one of our cars MOTs because they were too stupid to put some water in the washer fluid tank."
• "Complete joke of a garage. Avoid."
• "I will never ever return to Formula One in Leatherhead and advise anyone booking a cheap MOT with then to be VERY Careful."
• "Avoid at all costs. After booking a 0900 appointment and getting there 10 minutes early as requested, I was still sat waiting for my car at 1115."

Quality of Work

Pros:

• "Had my mot there in July at the leatherhead branch as I have done for the last few years I book on the website easy to use and get a reminder before your appointment date."
• "Great experience here! Came out if the Tesco store just along from here... they were happy to help me and managed to repair my puncture and remove a 3inch screw that had imbedded itself in my tyre."
• "Replaced our front tyres, gave good advice on which tyres would be best and were very thorough in checking and rectifying the tracking."
• "Efficient service in replacing two tyres. Carried out a wheel alignment check and confirmed that no work was required - I was impressed with their integrity."
• "Had my car serviced and I am very satisfied that I have got it done at F1Leatherhead."
• "Had my tyres replaced by a technician here. It took around 1 hour 15 for 4 tyres and balance etc, and the price was amazing so 5 stars!"
• "Very quick job carried out on time. Identified minor issue and rectified without charge."

Cons:

• "Guys very helpful but were struggling to get the tire inflated. The were messing with the machine to force it and in process made a big dent in the diamond cut rim and some other marks."
• "They said that the spark plug doesn't in fact need changing for another 20,000 miles."
• "Ordered tyre, the mayhem started from there, sorry no fitter available?"
• "When I've collected the car, I have noticed that about half of the jobs that I've paid for were not done (not even oil changed)."
• "However all 4 tyres were massively overinflated... Very very disappointing and potentially dangerous if I’d been on a long motorway journey."
• "I booked my service in November 2017 and turned up in March 2018 to be told that they couldn't do it as they did not have a service engineer available!"
• "Not happy, was charged for a lot of things not done."

Booking and Communication

Pros:

• "Overall a very satisfied customer and would definitely return in future. Thanks!"
• "Very efficient online booking and reminder."
• "Fast and easy to book online! Easy to pay online and good updates by email as reminder of bookings."
• "Booking system good and worked well. Tyres on site on the day."
• "Was cheap with 20% off for a service and was easy to book online."
• "Great service from the Leatherhead branch on an MOT."
• "Very professional service. Booked MOT and arrived 15 min before scheduled time."

Cons:

• "I booked online on a website and the cost of a wheel alignment was 40 pounds, I called because after the booking you need to call to confirm (if you call them the price is 49 plus vat or something like that)."
• "The service at the centre was good but the online booking system needs some work!"
• "They said they had tried to contact me, but they hadn't."
• "Went for Tyres replacement recently. The tyres were replaced but their work didn't look professional."
• "Watch out told me tyre could not be repaired and new one £240 went to a more reputable tyre company repaired tyre no problem."
• "I feel like I was fobbed off and lied to, so that they could go home early and not have to do more work."
• "The staff seemed to have no idea that the company even used an online booking system."