Address: Vincent Ln, Dorking, RH4 3HW, United Kingdom
Phone: +441306742020
Rating: 4.6
based on 187 reviews.
Customer Service
Pros:
"I was really impressed by 12.30 my car was ready all done they could not have been more helpful."
"They kept me informed of timing and costs, they got it all done super quickly so I could still pick my kids up."
"I would definitely recommend KwikFit Dorking if you want great service."
"The staff are always friendly, knowledgeable and ready to help."
"Fantastic Took my car in for a new tyre. Customer service was brilliant from the start."
"The manager and team couldn’t have been more helpful. Changed my tyre almost before closing at 6pm and helped me out even without appointment."
"Very helpful and friendly staff who went the extra mile to help me."
Cons:
"Ordered and paid for tyres 3 weeks in advance. Turned up on a Saturday and the tyres weren't there and was told to come back on Monday."
"A complete shambles. One tire change booked in for 12.00. Returned to pick up at 14.30 and the car hadn't moved!"
"Dreadful MOT service."
"Very disappointed with the way I was treated with a could not care less attitude."
"If i could give 0 stars i would. Absolutely terrible. I booked an MOT and was 8 minutes late due to awful traffic... And i was refused their service."
"The phone never got answered, so that told me my answer."
"Kwik fit Dorking was extremely disorganised and some of the staff were rude."
Quality of Work
Pros:
"The Dorking team was absolutely amazing, the work was done quickly and efficiently."
"I can highly recommend and am incredibly thankful to Dave Bridle (MOT tester). He was superb, and went above and beyond to help me when my rear light failed."
"Incredible service, much more than expected."
"Excellent customer service from the manager and his team, extremely patient with our problematic Yaris and clear communications throughout the process."
"Great friendly service, husband took car here as noise from suspension, the chap there looked at car and sprayed some grease on joint at no cost."
"Everything was done perfectly, on time and every member of staff was helpful and extremely pleasant."
"They appear to have done a good job and I’ve driven it some 50 miles since and it seems fine."
Cons:
"Booked car in for wheel balance, told my partner that a judder at the wheel at motorway speed is a safety feature to make you slow down. Utter rubbish."
"Took my car her for mot. just as I expected, it fail mot test, I was warned by friends and family but didn't listen, they said that the steering rack mounting bush is worn on both sides and rear offside light is wrong colour."
"Back at home I jacked the car up, got underneath and inspected all 4 tyres, and surprise! none were worn down to the steel chord."
"I was not called when my car was ready so unable to pick the car up until next day and then the works weren't done so I had to take away my car as needed for work, still with the same problem it went in for, absolutely appalled with the service from beginning to end!"
"The Mazda dealer immediately identified the problem, three of the wheel nut were not tightened!"
"Car was running clean as a whistle when I took it in. They failed it, said they didn't have the parts to fix it. Picked up the car and it sounded and ran like it was 20 years older!"
"DO NOT USE!!!!! Save money and don’t waste your time!"
Value for Money
Pros:
"I have been coming here for years for MOTs, services etc. always an excellent service and good value for money."
"Booked my Mini One in for a couple of new front tyres and a change out of tyre on spare wheel. Friendly, flexible and very good value for money."
"Couldn't Fault Service. Puncture leaving Gatwick car park 3 hours from home... Within 45 mins two new tyres great price."
"KwikFit Dorking fitted me in within a week and charged me £39.95!!"
"Fantastic customer service had 2 tyres booked in for Saturday but was called today to say the tyres had come in early!"
"They spent 30 mins mending a puncture for me last week and suggested I could pop £20 in the charity box on the front desk rather than have a bill."
"Pro-active, efficient and friendly! Didn't charge as only minor issue."
Cons:
"They told him it would cost £500! This being the first time he had ever taken a car to the garage he agreed."
"Invoice number: 127101287/82009038295/820. I was quoted a price of £222 for my tyre... When I received the invoice via email it was a different price of £254.88, £32 more then quoted."
"We’ve used this garage several times before, but this time I am left feeling… well, ripped off."
"Do not under any circumstances use these people, I took my car in to them for a MOT and service, I required two new tyres to pass the MOT, all told it cost me over £400."
"I was quoted £100 for a tyre the other day. I thought that's not right and asked if that was the cheapest tyre you did and 'apparently' it was and that you could knock £20 (like you were doing me a favour)."
"However, I could have got a battery for about £100 less if I had been prepared to wait a day."
"When I went to collect the car they tried to rip me off with unnecessary work that they claimed NEEDED to be carried out-as it wouldn't pass an MOT."
Convenience
Pros:
"Online booking found me a late available appointment at this site and I needed to mot the car over Christmas."
"Will definitely use them again and I would recommend them."
"Very professional and friendly on the phone, was able to look into and get me booked in the next day."
"Just been for a new tyre and was very impressed by the measures they have in place during the current COVID19 pandemic."
"I live absolutely miles away from Dorking and found a screw in my tyre, they very kindly squeezed me into their busy schedule and got me back on the road and on my way home back to Chelmsford within a couple of hours."
"My latest visit was for a new battery. I didn’t have an appointment, but they were able to fit me in and change the battery really quickly."
"They even gave me a couple of reminders before my appointment."