Pret A Manger Reviews Summary

Customer Service

Pros:

• "The gentleman serving me made me feel very comfortable."
• "The staff member who served us was absolutely lovely to my 5 and 2 year old, chatting to them, laughing and joking and made them feel really grown up."
• "Staff friendly and helpful. Staff constantly clearing and cleaning tables. Very good."
• "Just wanted to say a big thanks to the (I guess) manager Noa working on the 18/01 who was super helpful to sort out an online order right before the closure of the store and was extremely kind and polite as well!"
• "The staff were super helpful and cheery."
• "Very friendly environment, the staff are enthusiastic and always willing to help."
• "Lovely staff, many vegan option."

Cons:

• "Poor customer service I asked for coconut milk tea and ended up getting a latte, and the worse thing is I am allergic to latte and cannot drink it."
• "The service was very disappointing."
• "Staff is not trained properly... like at all."
• "Bad experience with customer service."
• "The young Asian lad with a short beard who was stocking the shelves in a black shirt today needs to learn some basic customer service skills… you ask him a question he tries to ignore you."
• "Manager Magdalena was totally unprofessional not able to provide any logical reason and did not even know the company's head office details to lodge a complaint! Very annoying to have this issue only at South Kensington branch!!"
• "Been waiting for my coffee around 10-15min, lady at till was rude when I asked why everyone else been served except me. Never coming back rather use Starbucks next door."

Food Quality

Pros:

• "Food/drinks were good though can't complain there."
• "Food is always of a better quality with a focus on taste."
• "Great fresh made sandwiches, wraps, toasties, juices at a fair price."
• "Good quality hot or cold food and drink available for take away or eat in."
• "Chicken and avocado 🥑 sandwich is delicious, and they have delicious breakfast yoghurts. Highly recommended 👌."
• "They have a good selection of sandwiches, wraps, bakery goods and drinks. The shop is busy but well managed and stock gets replenished frequently so you’re always getting fresh food."
• "Good quality food (try the mature cheddar and chutney sandwich) and drinks for a very good price."

Cons:

• "Disappointed that there was no hot food (no information on shelf) after specifically locating the business."
• "The macaroni cheese. It was cold and bland."
• "Also bought an avocado sandwich which was tasteless and bland."
• "The crayfish sandwich had no taste. It was like eating moist paper or card."
• "Most food was out of stock."
• "Polite staff but the worst coffee I have ever had in my life. I threw it in the bin after 3 mouthfuls. It was like warm milk with a dash of burnt coffee."
• "Just bought this flat white from opposite Kensington station, worst coffee of pret soo far after getting it corrected still feels like drinking just a warm milk!"

Location & Atmosphere

Pros:

• "This is a large-ish and busy branch directly opposite the tube station; it is therefore a great place to people-watch."
• "Very busy as you would expect being in the high street and near the museums but large and convenient being placed opposite the station."
• "Good location just opposite a tube station, South Kensington."
• "Very conveniently located inside South Kensington station."
• "Just across the street from South Kensington tube, this branch is very popular with commuters and museum visitors."
• "Always packed but the place is very good with a nice atmosphere."
• "Out of all the Prets, I like this the most there's a warm and friendly welcoming atmosphere here... it seems a bit different to every other pret but I can't understand why... maybe it's the energy of the people and staff? Everyone seems happier here..."

Cons:

• "Their free WiFi doesn't work."
• "It's a lovely place but as usual WiFi in the prets is a Disaster plus is very posh because is the ONLY pret who deny a coffee to homeless people and charge 1 pound to them... Unbelievable."
• "The place was dirty. Tables were absolutely dirty and sticky, food remains and uncleaned."
• "The place was manic. Scruffy, dirty uncleared tables."
• "Always quite busy, yet not well organised. I always find customers getting confused where to queue, and where they are receiving drinks from."
• "The atmosphere wasn’t great - busy, noisy, limited seating and just messy looking."
• "In the evening full of homeless people, toilets are stinky and dirty, most of the times are closed or occupied with homeless, taking bath in there?"

Price & Value

Pros:

• "£16 for two baguettes and drink each seems pretty pricey to me will just go to co op next Time!"
• "A big reason why I choose Pret stems from when I worked with the homeless. Any leftover food was donated to the homeless."
• "Pret is Pret, the food is always delicious and fresh, coffee is mediocre but not too offensive, but the perfect spot to wait for friends before checking out a museum, or to sit outside and watch people and spot supercars."
• "Always a pleasure to eat the wholesome healthy food options from this franchise, always on my list of places to visit when I am here from Cape Town, South Africa."
• "For what it offers, Pret is good. Popular, nationwide coverage, owned by the same guys responsible for Itsu."
• "Powerpoints for laptops or phone chargers etc. Recommend."
• "love this pret because its ideal place to work and study. music not too loud and there are sockets to plug laptop."

Cons:

• "The card machine was not working."
• "The toilets in this place are worse than a cesspit!!"
• "Toilets are not clean which is disappointing."
• "Also the gender neutral toilets are inappropriate and made me feel extremely uncomfortable."
• "This branch needs serious maintenance, tables are dirty and sticky, toilets are absolutely disgusting."
• "When I tried to pay for my lunch with cash, they told me at that moment, and not earlier, that they had no change."
• "Dirty and discussing place."

Staff & Management

Pros:

• "The Pret in the king's road is staffed by the nicest team members. They are all a delight."
• "Considering the small size compared with the level of visitors that suddenly descend upon it when a train load of passengers arrive the staff do an amazing job."
• "Fast friendly service."
• "Great customer service being served."
• "That’s how service should be!"
• "The staff's friendliness and attentiveness make for a wonderful start to the day."
• "A good, large Pret."

Cons:

• "First time that I’ve not recommended a simple coffee shop. But the experience was so bad that I feel I have to."
• "Not sure what the manager of this Pret was doing but 5 minutes ago there was loud hip hop music being played behind the till and the people serving were singing and forgot to take my milk out of the frother, so it started boiling and spitting everywhere - very unprofessional."
• "I’m genuinely never inclined to leave a negative google review, but the service at Brompton Road today was so terrible, I felt compelled to."
• "I have to agree with the negative reviews. This is a shocking branch of Pret. Reasons: Service is an absolute shambles. Staff haven't got a clue. No organisation whatsoever."
• "Their website says that they open at 07:00 but they're closed at 07:30."
• "The shelf was empty of ‘Pole Line Caught tuna baguettes’, so I asked the guy serving me if they had any out back I could have. I received a curt 'No, once they’re gone, they’re gone answer.'"
• "My friend's bag got stolen from here, the manager was lovely and dealt with it well, however, one of the baristas saw two boys stealing food and said 'oh i can't do anything about it' even though he was right next to them."