Pret A Manger Reviews Summary

Customer Service

Pros:

• "Absolutely amazing staff! Absolutely immaculate hygiene, amazing coffee and their pan au chocolat is to absolutely die for!!!"
• "Amazing Pret A Manger branch! Having been a regular customer here for the last few years I have always been impressed with the wonderful customer service I receive and the staff are always friendly and helpful."
• "Valentin behind the counter is a true gent."
• "Marianna is really a nice and smiley girl, she and her staff are really kind and the place is clean and safe."
• "Thank you for the exceptionally friendly service received yesterday; Friday lunchtime (The staff here are always friendly all the times I've come in)."

Cons:

• "He continued to roll his eyes and his expression was as if I had caused him the greatest level of inconvenience he’s ever experienced."
• "Terrible customer service."
• "1 staff member very rude, went in today at around 2.30pm was served by a Tall black guy.."
• "The service was awful!"
• "The people who work there don’t care about customer service and behavior is unacceptable."

Pricing and Value

Pros:

• "I came in at 10.40am 10.06.19 and was served rather quickly, received my coffee spotlessly in 30 seconds."
• "The Pret Barista Subscription is amazing and offers great value."
• "Good value for great healthy organic food, fresh and nutritional."
• "Its outlets always feature decent coffee and healthy foods at pretty reasonable prices."
• "The vegan options are very tasty and there's a lot to choose from."

Cons:

• "Went in and tried to purchase a Tuna and cucumber sandwich, clearly marked at £3.15, the same price as last week. Now their system shows it at £3.80."
• "I also noticed the single fruit is more expensive than other branches."
• "Almost £4 for warm milk with a sprinkle of coffee flavouring."
• "What has happened? I have always expected price hikes like other places but this is astronomical."
• "Starting to go of this overpriced coffee chain nonsense."

Facilities and Cleanliness

Pros:

• "I like this place as its close to the train station. I feel somewhat safe in here to wait for my friends."
• "The dining area is clean, just a little overcrowded in my opinion, but nothing serious."

Cons:

• "The staff changing areas were filthy."
• "Workers dirty clothes all stuffed in lockers with muddy shoes."
• "The lack of toilets, when there is no public alternative near there, was not good."
• "This particular branch loses stars because there were no toilet facilities available for the public."
• "Food was good as usual and the shop quite dirty."

Product Quality

Pros:

• "Smoked salmon sandwich was perfect."
• "The organic iced mocha is amazing with the chocolate croissant, which is really soft and tasty!!!"
• "Pret makes some seriously good shots, beetroot & ginger, carrot & turmeric, activated charcoal and coconut, well done guys!"

Cons:

• "I just saw a team member dropping two pastries and putting them back to the shelf for selling them."
• "Food is not a very good quality."
• "Ordered a hot chocolate, got a little bit chocolate mixed for flavor in milk. Very thin and its like a water."
• "I bought tuna toastie. Had bits of ham In it."
• "No smoothies available but advertising smoothies in their monthly pret club membership."