Address: Bridge Retail Park, Hele Rd, Torquay TQ2 7PY, United Kingdom
Phone: +441803617246
Rating: 3.7
based on 196 reviews.
Food Quality
Pros:
"Torquay has the best mac Donald's ever awesome food perfectly cooked."
"I enjoyed my cheese burger very much."
"The freshly prepared food was the hottest at any drive-thru I can remember!"
"Great place at Lawes Bridge, Torquay... Our meal and sweet were totally delicious."
"Chicken Selects are always a staple go-to when in need of quick bite to eat."
"The sweet potato fries are yummy, the toasted sandwich is a must."
"Great food though. Nice and hot and well served."
Cons:
"The food very terrible the chips are very cold and soggy."
"Burgers were quite thin though."
"Got a chicken wrap and a grilled chicken sandwich. Meal was sub par and basically incomplete."
"Pathetic tiny sliver of bacon on the chicken bacon mayo, hardly any mayo on it either."
"Not happy mozzarella sticks where basically chicken nuggets burgers were well over done as well as the buns coffee was only half full coke cola was very flat with more ice than cola but big mac could of done with a bit more sauce."
"Waited an hour and forty five minutes for stone cold food and warm drinks."
"This place needs shutting down I ordered two big Mac meals waited over 20 mins no sauces the lettuce was was off brown on edges."
Service
Pros:
"To the lovely young lady who helped me with my missing order this evening through just eat at 10.30pm....thank you so much for being so lovely."
"Staff were friendly and efficient."
"This drive thru McDonald's is staffed by friendly and helpful people."
"Really efficient, working as a team very well. Very busy but food coming out quickly and orderly."
"The staff/owners are pleasant."
"The staff here have always been amazing. I have an Assistance dog and I always feel welcome."
"Staff work very hard here! They did an amazing job of keeping people happy & moving & enjoying their food!"
Cons:
"Can't believe how often they get the orders wrong, either inside ordering or via the drive thru."
"Waited 30 for drive through order and had to go in and collect it myself."
"Went through the drive-thru and they got our order wrong."
"We did not get great service I asked for a large thick shake and got a small."
"Totally and always bad service from this McDonald’s staff unless never get the orders correct they obviously can’t read the order screen items missing when get home this McDonald’s needs a huge shake up !!"
"Staff here are bloody useless. Have ordered Mcdelivery 3 times now and every time the burgers are missing from the sealed delivery bag!!"
"The customer service we received was outstanding.. Food replaced ( The employee who served us deserves a huge thank you from McDonald's.. I think his name is Brendan ? )"
Cleanliness
Pros:
"Clean tables and toilets and equipped with hand sanitizer."
"The toilets were clean and fully stocked."
"A good clean McDonald's."
"Lovely clean restaurant, we visited during our holiday on a Saturday teatime during August Bank Holiday and was surprised it wasn't busy at all."
"Clean and bright, nice friendly staff."
Cons:
"Sat on the sofa but it had, fixed to the floor, tables in front of it. I am a Senior Citizen and when it came to leave the sofa I had great difficulty in getting up & then moving between the fixed tables."
"The table are a mess... This place always seems to be busy yet customer service is so slow."
"While I was waiting for my order I did see some chips on the floor and something between two of the machines."
"The toilet was clogged with toilet paper, and the tank was either empty or possibly had a faulty water tank."
"This looks like they have just had their drive-thru installed, on the other hand tho could be McDonalds typical attention to cleanliness."
Order Accuracy
Pros:
"This is one of the better Macdonald's, very fast and don't make errors with your order!"
"Order was correct and satisfied with quality and warmth."
"They have redesigned the drive through so not so narrow now."
Cons:
"I go for a drive through tonight and I get 3 miles away just to realise that I have half my order."
"Can't believe how often they get the orders wrong,either inside ordering or via the drive thru."
"Went through the drive-thru and they got our order wrong."
"I'm really annoyed that I have just visited the drive thru at Hele Road and have received the wrong order."
"Worst McDonald's in the area. Can never get orders right."
"Ordered twice this week and on both occasions items have been forgotten!"
"They gave us a burger we didn’t order and forgot to give us 1 of 2 portions of fries."
Ambiance & Facilities
Pros:
"It's a great place to stop and get a coffee or lunch. I find it conducive for working and the Internet connection is good."
"Love the addition of the veggie wrap! The efficiency at this venue is always excellent and the staff are really friendly."
"Fantastic service at an old style McD's what a refreshing experience, like stepping back in time and no screens blocking the entrance, well worth a visit just for the not wrecked with McD's updated format experience."
"This is a good location to meet friends whilst enjoying a McDonald's meal."
"Just had a refit to extend and update the restaurant with order screens and outside kids area etc."
"They have an outside area, pets are allowed."
Cons:
"Sat on the sofa but it had, fixed to the floor, tables in front of it. I am a Senior Citizen and when it came to leave the sofa I had great difficulty in getting up & then moving between the fixed tables."
"Drive through can get very busy, which results in difficulty getting to the car park."
"They have done a revamp and it's horrible, you can't see when people walk in."
"Very loose tap in ladies loo so that when you turn it on it spins round leaving water on the surround that then drips onto the floor."
"Came in around 2-4 am. Lots of sniffing noises coming from the staff when they took my order, food looked sweaty and disgusting."