Pret A Manger Reviews Summary

Staff Service

Pros:

• "The staff here are awesome!! 10 stars and more for the piping hot English Breakfast tea."
• "On my 2 visits the staff were efficient and friendly."
• "The staff are very friendly, quick to take orders and serve you."
• "Very friendly and superb customer service, in particular the Italian lady from Trieste who served me."
• "That's the place for my morning coffee and props to the baristas because the service is fast."
• "Great service, was helped by a very friendly cashier."
• "I'm very pleased and happy about my experience today. Well done!!!"

Cons:

• "It’s incredibly frustrating to be a bystander watching baristas rushed off their feet."
• "Really disappointed with the service this morning. This place supposed to open 6.30 am. Never open in time."
• "Most overworked pret staff I’ve seen."
• "Surprisingly some staff in here don't understand the meaning of hot drinks."
• "The staff just chat behind the counter…"
• "Rudest staff going. Some clueless butch looking thing serving."
• "What horrible service. I expected a lot more from Pret."

Cleanliness & Facilities

Pros:

• "The facilities are very comfortable and the place is clean."
• "This is one of my favourite Prets in London - purely for the spacious upstairs seating area."
• "Pleasant interior, the place is being kept clean."
• "As ever good quality food with high standard of hygiene."
• "Clean and tidy toilets."
• "Good spacious place with a clear overview to the river Thames."

Cons:

• "Dirty benches to sit at, crumbs and previous customers' mess."
• "Blueberry muffin was moist but unfortunately the centre was pretty much empty."
• "Stopped off here when we had time to kill before our train home. Unfortunately a visit to the toilet can only be described as a horror story!"
• "The place was very dirty. No member of staff offered to help me with my tray upstairs."
• "Very dirty. We asked to the young lady, i supposed the manager, to clean the only one table they have."
• "No sign of anyone tidying up or cleaning."
• "The only down side is very noisy fridges and terrible loud music which could reduce the rating by another star."

Food & Drink Quality

Pros:

• "Food and drink is just perfect! 👍👌"
• "Wrap and sandwich were fresh, full of filling and very tasty."
• "We had their Ham, Cheese & Mustard Toastie and Chicken Salad with Parmesan."
• "The sandwiches look really nice. The cheese and pickle baguette (nice combination of both) was really nice."
• "Delicious green tea with peach, and the spicy chicken wrap brought some childhood memories back."
• "Best porridge I've ever tasted is the Pret pots, it's always so creamy."

Cons:

• "The food was okay but the price was kind of high compared to its quality in our opinion."
• "The meatball wrap was just about warm at best and looked as if it had been there from the day before."
• "Okay food. But stuff always nice. Overly expensive and still seem to have no idea what is in their food regarding allergies."
• "The coffee standard is very poor, it really is pot luck if you get a decent coffee."
• "The food was okay but the price was kind of high compared to its quality in our opinion."
• "Down there to get a travel card and the latte was not all that hot, and the Almond Croissant not that good."
• "Food was nice though but in future we’ll go elsewhere."

Efficiency & Organization

Pros:

• "Service was friendly and professional and the shop was clean and clear of rubbish."
• "Very fast service 😃 thank you 😊 managed to order a Coconut 🥥 Milk 🥛 Hot ☕ Chocolate 🍫 and it came just in time 🕐 for me to run 🏃🏾‍♀️ and catch my bus 👍🏽🚍."
• "Ideally situated within Waterloo train station, they sell a wide range of freshly made sandwiches, fresh soups, hot snacks such as fish pie & savoury macaroni, plus hot & cold beverages, fresh fruit, biscuits, cakes & much more, the queues do get long but the friendly staff get everybody served in no time at all."
• "Service with a smile and barely any wait for the coffee."

Cons:

• "Waited almost 10 minutes for a matcha latte and was not even during peak time."
• "Usually pretty good and busy at peak times as you would expect which is fine however this morning has been really disappointing."
• "Absolutely terrible with timing. One of the worst Prets that I have been to."
• "An absolute shambles, finally got my flat white after asking three times as people who came after me got their drinks."
• "Poorly managed staff work flow, 8 people taking orders, 1 person making coffee."
• "Stood in the queue for 20 minutes, just to be told they don't have oat milk."
• "Incredibly overwhelmed and poorly set up."

Customer Experience

Pros:

• "I just wanted to say thank you for the most amazing service I receive every morning from your Waterloo branch, inside the station."
• "I had a very good experience there! The guy that I did the interview with was very friendly and he made me feel comfortable."
• "Pret is the most unique company I know! They have great products with the best environment!! Everyone is happy and with a big smile on the face!"
• "The barista was so lovely and kind, asked about our day and trip, spoke a little while waiting and gave us 2 little milk chocolate as presents."
• "The manager offered a cookie to my son, they were so kind and tried to make our experience the best they could."
• "It’s easy to find and easy to run to your train, and with your coffee for the journey."
• "We came here on vacation while visiting London and liked it a lot. Lots of variety for hot and cold sandwiches."

Cons:

• "Overall it seems customers are an inconvenience to them."
• "Appaling service! Website and the store’s own SIGN say they open at 7, at 7:30 a man comes out and says sorry, we MIGHT open at 8!"
• "The guy from the Recruitment team was really rude and unhelpful. He lied about the interview and making bad expressions without reason."
• "Very rude and nasty service. The last time I was served by an employee named “Jay” who was extremely rude."
• "The young blonde lad taking orders has incredibly poor customer service skills."
• "Just another pret coffee shop. No issues with the staff. However, it seems that every time I go there they have people inside begging for money and when you refuse they get abusive and swearing at you."
• "Extremely rude customer service on more than one occasion."