The Range, St Albans Reviews Summary

Product Range and Variety

Pros:

• "Wow! What a big store with lots of things."
• "You can just about get anything you are looking for here, great value products."
• "I love this place. You find anything for a decent price."
• "Wide range of items at decent prices, including kids crafts and gifts, gardening items, furniture."
• "Great selection of products. You can buy everything from home wear, pictures, toys, art and crafts and food."
• "An interesting mix of products similar to B&M but slightly better."
• "Amazing range of art materials. Beats hobby craft out of the park for price and variety of products."
• "The Range is the best spot in St Albans when you are looking for home and garden fornitures."

Cons:

• "Found on this latest visit that a lot of products have been sidelined in favour of overkill on paddling pools and BBQs."
• "They do sell a lot of tacky home furnishings but don't let that put you off."
• "Bit disappointed. Stock was there on pallets but not being put out very quickly."
• "So much to look at....a great assortment of everything.....my weakness is the art and craft section."
• "A outlet that has plenty to offer, including an Iceland outlet, however to say that the staff are slow is greatly understated."
• "Large and looks well stocked but in fact has quite a limited range of goods."
• "Don't get fooled into thinking this is a home improvement store. Arts and crafts with a bit of gardening thrown in but no sign of DIY goods."
• "Extremely rude management - was asking for a discount on an display item and the manager wouldn't even look at us."

Customer Service and Staff Attitude

Pros:

• "We visited the store on Sunday 1st Oct 23 and were served by 'Tasmeena' on the tills. What a lovely young lady and a great worker."
• "Staff have always been helpful here."
• "Good sized shop and compared to the other ranges I have been it is a lot more organised."
• "The staff friendly and helpful."
• "I do like to shop here, ample parking, cafe, Iceland and a very good range of products."
• "Overall a very good store, friendly staff."
• "Good selection of items for sale across the board. Decided to have a coffee which was excellent."
• "Very pleased with our visit today. Plenty of space here, and plenty of all categories for the home too."

Cons:

• "Left The Range appalled yesterday. The way in which shop floor staff are treated is absolutely horrendous."
• "Only half of the countless things in the store have prices, and the things that do seem to have prices are often in the wrong place."
• "No price marked (like always), we went to the till to check the price, the person on the till, (don't know her name, but was a lady, blonde with glasses) she decides to be super rude and arrogant."
• "50% of the products had no price tag... broken wardrobes on display, the garden centre bit looked like someone had a party in it the night before and wrecked it!"
• "The Range also benefits from free parking and is easily accessible."
• "The only thing I would improve is the somewhat limited selection of art supplies and paper."
• "Nothing has changed from the bad reviews in over a year, no prices on the items on the shelves and if they are priced there wrong."
• "Went for some essentials today. I don't think the non-essential should be open, people don't distance when you are standing there, totally inconsiderate, and staff at the tills should have access to sanitiser for use between touching what customers have put down."

Pricing and Labeling

Pros:

• "Love the Range, you can just about get anything you are looking for here, great value products."
• "I love this place. You find anything for a decent price."
• "Wide range of items at decent prices."
• "They have all the basics for the home though, and at good prices."
• "Range is always a gem to go to for house related purchases very good range and prices."
• "This is the best shopping experience around... Not only do you get The Range with all their awesome products you also get a fully stocked Iceland."
• "I love this shop. Especially the arts section. Great range of artists paints and watercolour papers. Keen prices too."
• "Good prices, Wide Selection, Iceland are in there too."

Cons:

• "Only half of the countless things in the store have prices, and the things that do seem to have prices are often in the wrong place."
• "50% of the products had no price tag."
• "I usually like visiting The Range. However, this branch was really poor. Lots of items were in the wrong places, prices weren't displayed."
• "Handy, but I'm always searching around for the prices of things. Stuff is neither in the wrong place, or not price labelled at all."
• "Sort out your price tickets, they are always in the wrong place or not at all."
• "Prices will be wrong 90% of the times and you will get charged more."
• "So many products mislabelled showing the wrong price that it makes it impossible to shop to a particular budget."
• "The store has so much to offer but some of the staff attitude is shocking! God forbid you ask them a question!"