Pizza Express Reviews Summary

Service

Pros:

• "The service was prompt and attentive, and the prices were reasonable for the quality of the food and service."
• "The first thing that caught my attention was the impeccable service that was provided."
• "Angelica provides excellent hospitality here."
• "Very attentive and outstanding customer service from Jasmin."
• "Amazing manager Angelika helped us to choose pizza and advised with children menu."
• "Very friendly staff overall doing a fantastic job."
• "The service provided by Tom was outstanding."

Cons:

• "Would never visit this branch again. They deserve a big fat X not even a 1 star."
• "The service was an absolute joke. They are clearly short staffed such a shame."
• "Service was questionable... my pasta took 25mins longer than my friend's orders for some reason."
• "Wouldn’t recommend as the manager is really unorganised and inattentive as well as the employees."
• "She was speaking in foreign language with another colleague in front of me too because I had a promotion for free dough balls and I couldn’t figure out what they were saying."
• "Service is so slow here, in the end we left without having dessert we paid for."
• "Terrible customer service. Stood at the door for 15 min and not a single person came up to me asking if I’m waiting for a table."

Food Quality

Pros:

• "The food was fresh and delicious."
• "The chicken had a delicious grill flavour and was very tasty."
• "The pizza is great, a long menu with lots to choose from and the desserts are pretty good as well."
• "Food was good."
• "The food is of an excellent quality."
• "The quality of the food was very good."
• "The food is always good.. the consistency 10/10."

Cons:

• "Also when I went there we paid around £5 each for a can coke.. which isn’t the price on the menu."
• "Pizza express pizzas taste very bland of late making you beg for the salt shaker."
• "Greasy food which seemed undercooked, including cold dough balls. Inattentive and slow service."
• "The portion sizes were quite small for the price."
• "Manager needs to have a word with chefs because the food currently is very poor and won't be eating from this location again."
• "I would not recommend pizza here. It’s incredibly thin and not tasty."
• "The ingredients were not bad however the dough was soggy and tasteless."

Value for Money

Pros:

• "Great value for money."
• "Affordable prices."
• "A little bit pricey but very good experience overall."
• "Prices for 2 adult pizzas, glass wine, coke plus SIX set child menus £93. Really good value and why customers put up with cold food."
• "Visited for lunch and was seated really quickly limited menu because of Covid but service was good. 50% gov offer Mon to Wed so was even better. Worth a visit."
• "By signing up you can enjoy FREE sides and/or discounts."
• "Such a Perfect and affordable treat ! GO VISIT!!"

Cons:

• "IF I WAS ALLOWED I WOULD RATE IT A 0!! the staff here are rude always on their phones and you have to almost beg to be taken seriously."
• "Ordered a Leggera King Prawn and all I got was a pizza with bits of prawns the size of shrimps."
• "However, the prices are still exorbitantly high so we won't be coming here as often as we'd like to."
• "For 14,5 pound I would expect a pizza that meets the minimum standard, the issues were: The dough didn't rise long enough so it was paper thin and tasted like cardboard dipped in oil."
• "The service here is lacking. I had to complain and send food back to the kitchen."
• "Food was served almost cold. Not good enough seeing as the pizzas are cooked in house!"
• "I'm really upset that they've gotten rid of the Veneziana which was my favourite pizza."

Atmosphere

Pros:

• "The atmosphere was cosy and pleasant."
• "The best thing about the restaurant are the chef's who interact with children letting them play with dough."
• "The atmosphere was great. Was a very good vibe."
• "Atmosphere is chill and cool and the staff is great."
• "The atmosphere is cozy and inviting."
• "The Margherita pizza and it was one of the best I've had in a while."
• "Staff are always friendly and helpful, nothing ever feels like too much."

Cons:

• "The seats were also damaged and uncomfortable."
• "Too dark inside, music too loud."
• "Also, little things such as sauces being served in plastic pots and dirty menus did not help."
• "Service slow and inattentive."
• "Unprofessional staff, walking way too fast, cannot catch them to let them know you want to tell them something."
• "0 atmosphere."
• "Bad, rude and unprofessional staff."