Address: 55 High St, Staines-upon-Thames, Staines TW18 4QH, United Kingdom
Phone: +441784460944
Rating: 4.5
based on 193 reviews.
Food Quality
Pros:
"The sesame chicken noodle salad was so tasty, especially for a dish that’s healthy!"
"The food is absolutely delicious and you get a lot of it..."
"Been here a few times now for birthday celebrations and it's been spot on every time..."
"Completely. Delicious. By far the best value tapas I've eaten, with brilliant, friendly service and impeccable food"
"Me and my friend both ordered burgers and they were delicious."
"Beautiful place with tasty food. Once you enter inside the Restaurant it feels like visiting an Art gallery."
"Great place for Brunch! We ordered the Big Veggie breakfast - Loved the corn fritters, sausages and hashbrowns."
"The food was delicious and service was great. They have a separate vegan menu."
Cons:
"The FOOD (chicken meals X2) were served with raw chicken on the inside."
"While the food looked delicious and tasty, I did not find it to be that tasty as well. Unfortunately, it did not live up to its looks. It was pricey as well."
"Food was cold sent it back and for it to still come back cold after being told it just been made"
"Have been here a few times but sadly tonight wasn't that great - they have changed the tapas menu which was extremely disappointing"
"Sadly, my food wasn’t good at all! Boiled bacon not fried and crispy, watery mushrooms and price I paid for this breakfast is 1/2 to much."
"Inconsistent food, sometimes great sometimes below mediocre."
"Same food/decor as all the lounges but I found 3 fruit flies in my first drink and 1 in my second"
"Gone down hill and not worth the price anymore. Wetherspoons quality food for rip off price, arrived cold because left at serving hatch for 4 minutes"
Service Quality
Pros:
"Excellent customer service too by the staff, really happy with the food and service."
"We had tapas it was the best I had. All cooked to perfection well done to the head chef and his staff. I think his name was Tyler. Will be back for more."
"Staff were amazing, always on hand whenever need, very polite."
"Spilt my drink all over the floor, staff were so kind and helped me mop it up and got me a new one for free."
"Really pleased 😀 Such a nice place and nice environment. The atmosphere is perfect and the service is fast too!"
"Staff seem so productive and on the ball. The service is fast too! The guy at the bar/till with the baseball cap is REALLY quick."
"Fantastic vegan options, food and drink were brilliant. First class service from the staff too - happy to make alterations to menu items to meet our family’s dietary requirements."
"Food was delicious, I had the squid to start and steak for main, really good quality at this price. Staff were really good."
Cons:
"The service was 'NON EXISTENT '."
"The bar staff never acknowledged when you waiting to place the order. They carry on doing what they do or at the till they just pretend to do work until you ask them are you ready to serve"
"Worst experience ever.. No host greeted us... We were standing by the door and could see staff behind the bar chatting away and just ignoring us."
"Came in for lunch. Rude greeting at door. Says to stand by the sign to be seated, girl shouted from half way down to come out the doorway then never came over to seat us."
"The service tonight was truly appalling. It's not the staff fault. There aren't enough and they are not trained adequately."
"Waited at the bar with my friend and we could see it was busy, but we were the only ones standing there and we were not even acknowledged."
"Service was the worst service I've had in a restaurant. Servers throwing our cutlery and drinks onto the table."
"Went for lunch yesterday and was very disappointed, service was poor! Staff clearly not following covid guidelines."
Ambiance and Atmosphere
Pros:
"Very relaxed atmosphere, you can even pull your laptop out and work."
"Love the atmosphere very chill, very relaxed in the evenings just a nice place to go even if just for a drink/date night"
"One of the more relaxed places to grab a bite whilst enjoying a chat with friends."
"A cosy atmosphere, but surprisingly enormous interior. Excellent service. Lovely decor."
"Always a lovely place to go to with friends for a meal, or just for a drink. The atmosphere of the place is just right for good conversation and a relaxed time with friends or family."
"This is such a warm relaxing place. Staff are casual, knowledgeable, helpful and genuinely friendly."
"Amazing atmosphere, warm inside both physically and emotionally, hot chocolate was amazing."
"A brightly coloured eclectic style of decor with a mixture of seating that makes you feel relaxed."
Cons:
"The only reason it's a 4 star for me is I was a little bit creeped out by the paintings and interior decor, but it wouldn't stop me recommending the lounge to others."
"The only issue we had last night was the wind blowing the door open. 😅 It got quite cold if one of us didn't keep getting up and closing the door."
"It's always impossible to hold a conversation, and I leave as fast as possible after eating. Autism-friendly hour would be amazing some day."
"Only complaint was that it was a little bit too noisy but other than that was very good and I would definitely go again! 100% recommend!"
"Came here for a few drinks for a 40th birthday was told to leave for being too loud with a group of friends if you want a good time go somewhere else and leave the rest of the punters for some peace and quiet"