Nando's Park Royal Reviews Summary

Food Quality

Pros:

• "Food quality is fantastic, cooked perfectly, perfect balance in flavour."
• "One of the best Nando's I had. Really tasty and excellent food."
• "The chicken liver was done amazingly well."
• "The food was amazing."
• "I cannot stress how delicious and great quality the food turns out every single time I’ve come here."
• "Food never disappoints."
• "The medium boneless thighs I ordered were good."

Cons:

• "Disappointed with the food as the chicken was dry and rubbery and order incorrect."
• "Most of the wings from the platter were crispy/over grilled."
• "I had the sunset burger which was very lacking in taste."
• "Food itself cold."
• "Chicken was pale, mash potato hard and coleslaw was watery and warm."
• "The food has been overcooked and taste was quite dry on last visit."
• "The chicken was completely burned and tasted like nothing."

Service

Pros:

• "I must say the young staff (who I think are new) were so polite and lovely!"
• "Staff was welcoming and helpful."
• "Brilliant experience. Not too crowded and the service was great."
• "Thanks for the awesome experiences you guys always provide!"
• "Customer service is good as always."
• "The staff were extremely helpful and kind, which made our visit even better!"
• "Service was friendly and genuine."

Cons:

• "The staff in this branch they re just useless."
• "Poor management and very low customer service quality made me feel like not to want to go to my local branch anymore."
• "Staff are super rude and unprofessional and unhelpful!"
• "Absolutely took the piss with the waiting time."
• "During our 50 minute stay no one came to ask whether we needed anything nor did anyone say bye both of which are customery at every nandos visit."
• "Very poor customer service. Just not going there again. Principles over money."
• "The gentleman tasked with greeting customers who had nothing better to do than huff and puff and roll his eyes."

Ambience and Cleanliness

Pros:

• "Everyone loves a bit of Cheeky Nandos."
• "The environment was nice."
• "First of all the location in the middle of Park Royal, slap bang in the middle of a car park, means driving and parking here is a breeze."
• "Amazing food and it has good free parking facilities available."
• "Parking is plenty available even without their overflow car park."
• "Great atmosphere, top notch food as always and ample parking (even on a Saturday night!)."
• "The place is clean and tidy even when you get your own plates and they are hot from a fresh clean gives you that confidence."

Cons:

• "None of the toilet doors locked, which seemed deliberate."
• "Restaurant did smell a little musty/damp, and may not have been adequately cleaned beforehand."
• "The Ambiente was chaotic and loud."
• "With Covid restrictions in place, Nandos really need to ask waiters to do table rounds more frequently to ask customers what they want."
• "Very poor management, dirty plate, all the sauce bottle dirty, shockingly dirty toilet."
• "The restaurant was so noisy I couldn't hear what my friend was saying on the other side of the table."
• "Constant breeze coming from the opening and closing main door."

Value for Money

Pros:

• "Have been here several times and always been served great food with wonderful service even on really busy Saturday evenings."
• "For 5 wings costing £6.50, the price of 2 whole chickens in store, you would expect them to be special."
• "Portions are value for money and the taste is excellent."
• "Food was immaculate with definitely go there again."
• "You can never go wrong with Nandos. This place is magic when it comes to quality and consistency!"
• "Food is always fresh and hot."
• "Like all Nando's, the food is good and the atmosphere is inviting."

Cons:

• "Overall took an hour to get the food and won’t be coming here again."
• "This is one of the worst Nando's I have been to."
• "The chicken was a little burn but I'll eat anything so eh, starters were a lil bit cold but still edible."
• "This Nando's scams you literally since it says you get 20% off for NHS blue light card owners but you really don't get 20% off."
• "The portions for the chicken are also disgustingly small for the price."
• "EXTREMELY POOR CUSTOMER SERVICE."
• "The flavour wasn’t as intense as I would have expected."