Address: 11-13 Branch Rd, Batley, WF17 5RY, United Kingdom
Rating: 4.6
based on 116 reviews.
Food Quality and Presentation
Pros:
"The food didn't take long to come and was delicious from the first mouthful to last."
"Huge portion sizes, the best presentation of food and a lovely service overall."
"Beautifully presented and generous portions. We throughly enjoyed our brunch."
"All menu items are uniquely flavoured with quality ingredients."
"Food beautifully presented, too pretty to eat."
"The elite breakfast was fantastic, every bit of the dish was full of flavour and cooked perfectly."
"The food was spot on, couldn't fault it in any way."
"Each element was filled with flavour even the beans!"
Cons:
"However, the tomatoes and the mushrooms need to be chargrilled, as it lacked in flavour."
"Not so keen on the chicken sausage as it had green chillies in, it gave me kebab vibes but it was very juicy!"
"The replacement [for a dish with a hair in it] took literally 15 seconds!!!"
"The only downfall is, the place is a bit small so there's a bit of a wait at busy times because of less seating."
"The food is so good that I can't have my breakfast anywhere else now!"
"So visited this place for the first time. Ordered Indian breakfast & my daughter had full English breakfast. My food arrived with a hair in it."
"For tea and cakes, I can understand the prices but for anything cooked, or not, shall I say it ridiculously overpriced? Never again!!!!!"
"Food tastes nice and is beautifully presented but some of the items on the menu are on the smaller side such as the croissant."
Service and Staff
Pros:
"The customer service here is top!!! The friendly smiley staff are so welcoming."
"The young waitress (17-year-old) was so polite and was so respectful to the elder on the table."
"The staff and overall customer service was exceptional."
"Staff are attentive and the owner is so lovely and genuinely cares about the business."
"Service was super quick and the staff were so nice, they even came to speak to us at the end of our meal."
"First time coming here and it did not disappoint at all. The staff were very lovely, polite, friendly, and helpful."
"The staff are great so friendly and welcoming and the cafe is so modern and fresh."
"The customer service was amazing, the staff are very welcoming and accommodating."
Cons:
"However, the service was not up to scratch for me as I was the only one sitting outside, no one came to check up on me."
"The waitress who served our food looked really lazy and couldn't even be bothered to ask
us who ordered what when putting the food on our table."
"Very slow service, everyone looked lost and miscommunication between staff and customer when taking orders."
"Considering we’ve been here multiple times, today was a disappointment. Very rude staff who rush you out the door."
"Got kicked out, just finished our food and they told us to leave because there were people waiting."
"Told they don't take bookings, yet let people they knew in before us - even though we came beforehand."
"The manager didn’t seem bothered [about the service issues]."
"This act of carelessness really made me dissatisfied with the service here."
Ambiance and Decor
Pros:
"Lovely welcome into a very clean and chic establishment."
"The interior was absolutely beautiful and scrupulously clean."
"This small cafe has everything you're looking for. Instagramable and delicious food."
"The cafe is small and intimate with beautiful decor and the cleanliness is impeccable."
"Everything about this place was on point. Friendly welcoming staff especially from Shenaz and her team."
"Absolutely loved my visit here. Wow what a stunning place & the manager is so lovely & a sweet gem."
"Beautiful new cafe in Batley, been looking forward to this one opening."
"The decor was spot on, Elite. From the exterior to the coordinating colors, gold rings, cutlery, and marble top tables."
Cons:
"The place is a little small so felt a bit squashed."
"The only downside is that the cafe is relatively small and always busy, so there can be a bit of a wait."
"On first impressions the place is very small and cramped. For a person like me who suffers from anxiety, I personally felt very claustrophobic."
"The only improvements I would suggest is a booking option as we had to wait for a table and a kids menu."
"My only problem is that I wish they had a bigger restaurant so I could bring my whole family! Very nice and cosy atmosphere."
"In a small and cramped seating area with less than average quality of food."
"The restaurant could be a bit bigger to accommodate more people."
"I visited this cafe over the weekend and it did not disappoint. The staff are very friendly and accommodating. The portions are generous and the food and drinks are very tasty. Not to mention the aesthetics of the cafe are spot on! Not often do you find a place where the food is just as good as the interior. Cannot wait to go back!"