Burger King Reviews Summary

Food Quality

Pros:

• "This Burger King restaurant is amazing. Will definitely order there again."
• "I actually like the frys too and combined with the bottle of chilled soda that comes as part of your meal I'm happy to drive past several McDs to get a veggie burger fix."
• "If you are into the vegetarian options then I would have to describe them to be even superior to the local competition."
• "Every item I order was fully fresh and hot."
• "The food is always hot and tasty."
• "Food as good as always."
• "However the food was really nice."

Cons:

• "Almost everything we ordered came bad, from the burgers, chips and drink almost water. Really bad food."
• "The fries were diabolical. No onion rings or mozz sticks. Never any ice cream."
• "The food was very cold. it felt like i was eating frozen fries and frozen nuggets. the Burgers were cold."
• "Always get served cold fries, whoppers are completely tasteless."
• "The food quality here seems to be below the standard I expect from a Burger King chain."
• "The fries were bad, but the burgers were even worse. Cold and disgusting."
• "Burger was bland no flavour to the Angus beef, dry and not what it usually is. Fries loaded with salt."

Staff and Service

Pros:

• "The staff is nice and fast."
• "Workers were hard working, once I got served, the food came quick and could not fault how it was cooked."
• "Everyone loves a Burger King and at this branch a staff member Saman went the extra mile with me."
• "Fair play to Yash, who sorted this out and made life easy for me."
• "However the Staff are very friendly and efficient."
• "Was served excellently by Ralph, Janet & a fast kitchen team on a busy Friday evening."
• "Staff were super friendly. The lady informed me which items were vegan."

Cons:

• "Spoke to the manager she couldn't care less. She just said sorry about that moved on."
• "The staff always look like they can't be bothered and take AGES making the food."
• "The staff dont seem like they enjoy being there which affects the customer service."
• "Drive through took us 30 min we end up leaving so slow...I went to the window and asked them why they are taking so long no answer!"
• "Pathetic service, the guy serving just didn't care."
• "Staff are rude, the building is run down and looks like it's shut down."
• "The staff are not competent to deal with customers and you dont feel you will get the quality food you came in for."

Cleanliness and Maintenance

Pros:

• "But the store was clean and the staff had masks and gloves on."
• "They renovated the shop and it looks much better and new staffs are way better friendly."
• "This place got a quintessential refurbishment recently. Superb space to dine-in and for drive-thru."
• "Clean toilet, however, needs a code to access (open only to customers after billing)."

Cons:

• "A very run down place, the tables were dirty, the entrance door was closed we had to wait for 5 minutes and knock for some one to open."
• "Absolutely filthy inside. Staff too lazy to clear used tables."
• "Filthy inside and out. Looks like it's derelict from the outside."
• "Tables, seating and floor were filthy."
• "The whole place looks so old and dirty."
• "Toilets were really bad and looks like has not been cleaned for a while. Broken hand dryer and awful smell."
• "The place looks very dated inside and out plus sourrounded area of burger king it needed an over all make over so not the best place to eat in."

Facilities and Amenities

Pros:

• "Decent branch of the well-known flame grilled fast food chain - ample parking available as the outlet is part of a leisure park."
• "This is perfect if you want a nice quiet meal on your own."
• "It's a decent drive-in Burger King and the only one in the area that is open till 2am."

Cons:

• "Menu screens not working! No menus to order from!"
• "Machines didn't work, out of stock items and menu options, no tap water or fountain drinks available."
• "The drive through mic hasn't worked in ten years, neither has the milkshake machine."
• "80% of lights outside broken. Lights on drive through billboard broken and flickering like in horror film."
• "Sealing is falling apart, Water leaking, Half the machines do not work, Broken chairs."
• "For health and safety reasons burger king needs to revaule when it's safe to clean and when NOT to!!!!!"
• "The shift manager wanted to pay me part cash and I rejected it as I paid by card and wasn't allowed to pay or use cash. Very disorganised."