The Phone Shop Reviews Summary

Customer Service

Pros:

• "Not only did they save me a lot of grief, time & money but they were very honest and refused to charge me anything."
• "The staff incredibly knowledgeable, friendly and polite."
• "Very caring lady served me. Professional and polite at all times and helped me with every need despite the shop being busy."
• "I received truly excellent customer service from beginning to end!"
• "The staff here are so friendly and extremely honest."
• "These guys r amazing! [...] were so patient, polite, professional and experienced."
• "Always helpful and friendly, also offer a 3 month warranty on any of their work."

Cons:

• "Have to pay up 50% deposit for parts that 'might' be the solution (no refunds on deposit)."
• "Unhelpful and not solution conscience."
• "Bad customer service (you have to fight for everything)."
• "All in all 3 trips, hours of my time and £80 for a phone that can no longer make phone call throughout which they were very unhelpful."
• "These guys are a joke. Took an HTC phone in for replacement screen and they caused more problems than they solved."
• "Guys come across friendly but ultimately, they don't do what they say they will, and they mess you around."
• "Simple charge socket problem beyond them, only good if you want to cover your iphone in plastic covers. Stay away for any real problems."

Repair Quality and Efficiency

Pros:

• "What truly set The Phone Shop apart was the speed and quality of their repair service."
• "The problem is solved quickly and done for a very reasonable price."
• "Replaced battery efficiently and expertly in 40 mins, excellent value."
• "They repaired it within 2 hours and gave me an accurate diagnosis as to the issue: The battery had died."
• "They replaced the broken part for £35 in 2 hours."
• "Quick service and great prices."
• "Brought my phone in to these guys and they fitted a new screen the same afternoon for a great price."

Cons:

• "I was told whilst there that as they couldn't get a screen from the manufacturer they could only offer a 3 month guarantee."
• "After two months a much larger crack appeared covering the screen."
• "Absolutely Appalling service. I have had my phone repaired there twice and when they first repaired it I dropped my phone from about 10 inches off the ground and it cracked the screen."
• "The finished product was beyond bad, the screen doesn't work properly now."
• "It would cost me 100£, BUT if they destroyed my perfectly fine display I would have to pay 70 £ extra."
• "Took my Samsung phone in to have a screen replaced. New screen did not work properly so I took it back."
• "So 'The phone shop' said the screen was faulty as the front camera wasn't working. The front camera isn't even connected the screen and after being replaced (at Imperial phones) all works fine."

Value and Pricing

Pros:

• "And very competitively priced, would 100% recommend and will Be using again!"
• "I paid around 45 quid for a new phone screen, new phone charging lead, new glass protector and new phone case.. what a bargain!"
• "We expected to pay £80 for the new screen fitted but the owner said that it was covered by their warranty as they had replaced the screen some three years ago."
• "I was quoted to have my screen repaired by Sony for 109 pounds which would have taken over a week. As my phone was not covered by insurance and outside warranty anyway I took it to the phone shop who replaced it in under 2 hours for 69 pounds."
• "They use the best quality parts when doing the repairs which a lot do not!"
• "Quick, fairly priced with friendly, helpful staff."
• "He always sorts it out for a good price and is always helpful yet still professional."

Cons:

• "Should have gone to Samsung on Park Street - same price and guaranteed repair."
• "Absolute rubbish after two months of trying to fix my phone they had to give me my money back."
• "Given I'd spent £80 replacing a screen for a £200 phone, next time I'll just get a new phone."
• "I am so certain the c*nts in this shop changed my battery for a dodgy one."
• "Please don't give your phone and money to that baboon!"
• "A refund and an un-usable phone... AVOID."
• "Stay away from these guys unless you want simple stuff like phone covers."