Orange Tree Pub & Dining Reviews Summary

Customer Service

Pros:

• "Lovely customer service, Very polite and friendly people."
• "Staff are really friendly."
• "Very quick and friendly service, good selection of beers and wine."
• "Always great service."
• "Staff are very friendly and helpful."
• "Staff very good and attentive."
• "Really impressed by the customer service and hospitality to ensure it was rectified."

Cons:

• "Service was lousy with nobody asking us if everything was ok and we had to ask for our plates to be collected."
• "Service took forever."
• "Staff lovely but a long wait for food at very high prices."
• "The attitude of the member of staff who then came to take payment when we said no to adding service charge was rude."
• "The waitress childishly made a point never to return to our table."
• "Our waiter got most of the order wrong."
• "Throughout our meal despite me having an empty drink glass nobody asked if we wanted more drinks."

Food Quality

Pros:

• "The food and the service was first class."
• "Excellent crispy garlic golden roast potatoes."
• "The Sunday roast was delicious. The best I have eaten in a restaurant."
• "Food was very tasty- highly recommend the fish and chips."
• "We had the sea bass and tagliatelle with mushrooms and truffle cream both of which were delicious."
• "I had the fish and chips which was huge hot and fresh as well as very tasty."
• "The food here is fantastic."

Cons:

• "Everything was completely overseasoned."
• "After 1 hour lamb shank comes out with hardly no meat."
• "The meat tasted like it come out of a tin rather cut of the bone like most places."
• "For the main the fish batter was soggy and the peas seemed as they were lying around for some time."
• "Apple crumble was the worst I have ever eaten... the chocolate brownie were so dry."
• "The fish tasted like it had come from Iceland and then covered in extra thick batter."
• "The quality of food that came out was not good. It resembled something you could probably get from a budget supermarket."

Atmosphere & Location

Pros:

• "Set in idyllic village, great food at reasonable prices."
• "A feel good pub!"
• "It fills me with hope that we can return to normal soon."
• "Good food selection and good location. Really nice interior."
• "GREAT ATMOSPHERE AND GREAT FOOD AND SERVICE BEST PUB/RESTAURANT IN AREA."
• "A lovely visit. I would recommend to my friends and family."
• "A lovely welcoming pub that was cosy, festive and full of character."

Cons:

• "Mains very small choice once again no stakes."
• "Our table was too near the bar and was a little too noisy to eat."
• "Why have piped music in the pub garden in the afternoon."
• "Atmosphere slightly diminished by being in a corner next to cackling hens."
• "The atmosphere was affected by overly loud music, so we couldn't hear each other or make ourselves heard by staff who were very busy."
• "Music playing loudly, a disco in a country pub."
• "I heard the music. I live more than 1/2 a mile away."

Value for Money

Pros:

• "Tasty, plentiful and very reasonably priced."
• "We do a lot of fine dining and this roast was up there, great taste, portion and very fairly priced."
• "Very good atmosphere and surroundings and good value too."
• "£8.70 for T.T.L. & a pint of Aspral which is very reasonable indeed."
• "Very reasonable prices and good service."
• "Great prices for quality food."
• "Food to die for."

Cons:

• "For 15.00 it was not value for money. Small portions. Hardly any veg. 3 small slices of meat. Not hot enough."
• "Staff lovely but a long wait for food at very high prices."
• "The portion sizes have gotten much smaller, while the plates and prices have gotten much bigger."
• "Nice food but very overpriced."
• "We opted against the roast dinners as they were nearly £17 and didn’t look particularly appealing to us."
• "Very expensive for Iceland food."
• "I'm very disappointed that we were asked to pay full price for everything considering the dreadful experience we had."